General information Legal entity GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain As a growth partner to its clients GEODIS specializes in five lines of business Supply Chain Optimization Global Freight Forwarding Global Contract Logistics Distribution Express and European Road Network With a global network spanning nearly 166 countries and more than 49 720 employees GEODIS is ranked no 6 in its sector across the world In 2024 GEODIS generated EUR11 3 billion in revenue GEODIS is a company owned by SNCF Group This position is also open to anyone recognized as a disabled worker Reference 2025-15978 Line Of Business FREIGHT MANAGEMENT Position description Type of assignment Full-time Regular Function Support function - Information Technology Services Job title IT Level 2 Process Support Specialist M F Position requirements and constraints working hours Irregular working hours - 24 7 Candidate must be flexible and open to work in night shifts early morning shifts Also open to support few weekend for Major maintenance activities and application releases Job description Provide support on TMS to Level 1 key and super users in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS Next Gen Analysis classification and solving of Incidents of our TMS Conduct approval tests on functionality of new versions provided by our software supplier Provide TMS application support on global scale Identify TMS application training needs Coordinate and conduct refresher- trainings for TMS system to Key Users Work closely with team members Key Users Level 1 Support application specialists Level 3 and TMS vendor Level 4 for incident issues Document TMS incidents and resolutions and maintain these in a knowledge database Support of local country key-users on how to use the TMS Create solutions for IT Incidents or monitor progress while escalated to higher level support groups Fulfilment of defined standard user service requests Participation in acceptance tests on new versions provided by the software supplier Conduct trainings for country Key Users on recent software versions via online trainings Evaluate effectiveness of training and provides feedback on improvement possibilities TMS Application Support the implementation of new policies processes and procedures in TMS by providing training and identifying optimization opportunities in line with OPS polices and business needs in order to ensure efficient use of TMS within the Network Participate in acceptance tests of new versions of the TMS Participate in TMS related projects when requested and develop training material for projects going live Identify system optimization opportunities and report to application and process owners Management Information Monitor quality of system utilization by users in line with policies and standards and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS Next Gen Administer ticket handling records Administer analyse and report testing results to Level 2 Support Manager Administer and report training hours conducted and results to Level 2 Support Manager Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies Maintain of the knowledge database with identified problems and available solutions Applicant s profile Bachelor working and thinking level Business background with 2-3 years experience in logistics and forwarding or an IT background with 2-3 years experience in support of logistics systems Experience in conducting user Trainings Fluent English in speaking and writing Must have in-depth knowledge of the TMS CCP certification or Cargowise Certified Specialist is must Candidate should be flexible and open to work 24 7 Working time 100 Position location Position place Asia India Delhi Location Delhi NCR Geodis gurgaon office Candidate criteria Minimum level of education required BACHELOR S DEGREE Years of experience in similar position Junior 1 to 5 years of experience Languages English Fluent

📌 It Level 2 Process Support Specialist M/f (New Delhi)
🏢 Geodis
📍 New Delhi