Basic Infrastructure Laptop Mobile Phone mandatory Job Type Full time Overview As an Operations Customer Care Agent you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills You will be responsible for handling customer inquiries resolving complaints and providing accurate information in a timely manner This position requires a customer-focused approach strong organizational skills and the ability to work effectively in a team environment Key Responsibilities Build sustainable relationships and trust with customers through open and interactive communication Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions transactions comments and complaints Communicate and coordinate with internal departments as needed Ensure high levels of customer satisfaction through excellent service Skills and Qualifications Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task prioritize and manage time effectively Customer orientation and ability to adapt respond to different types of characters Ability to work under pressure and handle difficult situations calmly Additional Requirements Availability to work in shifts Fluent in - English Hindi Marathi additional languages may be a plus Proven ability to troubleshoot and resolve customer issues Job Types Full-time Permanent Pay 12 000 00 - 15 000 00 per month Benefits Flexible schedule Education Bachelor s Preferred Experience Technical support 1 year Preferred total work 1 year Preferred Customer service 1 year Preferred Language Hindi Preferred English Preferred Work Location In person Application Deadline 20 05 2025

📌 Customer Care Executive (Maharashtra)
🏢 Hoora Technologies
📍 Maharashtra