Who we are Johnson Controls is the global leader for smart healthy and sustainable buildings At Johnson Controls we ve been making buildings smarter since 1885 and our capabilities depth of innovation experience and global reach have been growing ever since Today we offer the world s largest portfolio of building products technologies software and services we put that portfolio to work to transform the environments where people live work learn and play This is where Johnson Controls comes in helping drive the outcomes that matter most Through a full range of systems and digital solutions we make your buildings smarter A smarter building is safer more comfortable more efficient and ultimately more sustainable Most important smarter buildings let you focus more intensely on your unique mission Better for your people Better for your bottom line Better for the planet We re helping to create a healthy planet with solutions that decrease energy use reduce waste and make carbon neutrality a reality Sustainability is a top priority for our company We committed to invest 75 percent of new product development R D in climate-related innovation to develop sustainable products and services We take sustainability seriously Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place Please visit and follow Johnson Controls LinkedIn for recent exciting activities Why JCI https www youtube com watchv nrbigjbpxkg Asia-Pacific LinkedIn https www linkedin com showcase johnson-controls-asia-pacific posts feedView all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it We are seeking a detail-oriented and experienced Senior Booking Quality Analyst to join our energetic team The ideal candidate will play a crucial role in ensuring the quality and accuracy of our booking processes You will be responsible for analyzing booking data identifying discrepancies and implementing quality assurance measures to enhance our overall booking operations This role requires a blend of analytical skills attention to detail and a strong understanding of the booking lifecycle The Billing Quality Assurance Sr Analyst is responsible for ensuring the accuracy consistency and compliance of billing processes and outputs This role involves evaluating billing procedures identifying discrepancies implementing corrective actions and collaborating with cross-functional teams to improve overall billing quality and efficiency Key Responsibilities Billing Accuracy Checks Review billing entries for accuracy completeness and compliance with company policies and customer agreements Root cause analysis of top issues to develop action plans for improvement Quality Assurance Audits Conduct regular audits of billing processes and systems Develop and maintain quality control metrics and reporting tools Process Improvement Recommend and implement process improvements to minimize errors and optimize efficiency Collaborate with stakeholders to enhance billing workflows and automation tools Documentation and Reporting Maintain detailed records of quality assurance activities Prepare reports on findings and present actionable insights to management Cross-Functional Collaboration Work closely with finance operations customer service and IT teams to resolve billing issues and improve quality standards Ensure alignment between billing practices and contractual obligations Compliance and Training Ensure billing practices comply with internal policies company standards and legal requirements Provide training to billing teams on quality assurance protocols and best practices Accountability and ownership of tasks Commitment to maintaining high standards and improving processes Ability to manage multiple priorities and meet deadlines Strong ethical judgment and confidentiality in handling sensitive billing data What we look for Bachelor s degree in Accounting Finance Business Administration or related field preferred Minimum 3 years of experience in billing accounting or quality assurance roles Familiarity with billing systems ERP software and data analysis tools Strong analytical and problem-solving skills Exceptional attention to detail and accuracy Excellent communication and interpersonal abilities Proficiency in Microsoft Office Excel Word and billing software Ability to work independently and collaboratively in a fast-paced environment What we offer We offer an exciting and challenging position Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction In addition we offer outstanding career development opportunities which will stretch your abilities and channel your talents