Location Bengaluru India Hybrid Department Kaplan International Pathways - CRM Team Overview We re seeking a Senior Salesforce Developer to play a hands-on technical role within the Pathways CRM team You ll translate business needs into scalable secure solutions on our shared Salesforce platform reporting to the Head of CRM to turn the product vision into well-engineered user-friendly features You ll lead solution design uphold engineering standards and coordinate delivery across multiple business units to ensure changes are robust compliant and aligned to platform governance Key Responsibilities Technical ResponsibilitiesSenior Developer Lead end-to-end technical design for Pathways workstreams Sales Service Experience Cloud ensuring scalable maintainable solutions Solution design Present clear options and trade-offs drive technical sign-off aligned to the Head of CRM s prioritised backlog and UX principles Standards patterns Champion best-practice architecture naming conventions and code patterns Apex Flows LWC Secure Architecture Governance ComplianceSecurity by design Implement robust security models profiles perm sets sharing role hierarchy and data protection controls Shared-tenant governance Coordinate deployments across teams adhere to change control and audit requirements and avoid conflicts in a multi-BU org Delivery Quality EngineeringBuild review Lead complex build work perform peer reviews and coach developers admins to improve quality and velocity DevOps Use CI CD and source-driven development version control automated tests static analysis for safe releases Quality gates Define acceptance criteria and test strategies ensure unit integration tests performance checks and regression coverage Continuous improvement Identify technical debt and bottlenecks propose pragmatic improvements to reliability and developer productivity Collaboration Stakeholder EngagementPartnering Work closely with Product Head of CRM Core Platform Compliance Data and business stakeholders to shape feasible user-centred solutions Cross-team coordination Sequence work with other Salesforce teams e g KOL KLG Compliance to minimise risk in the shared org Enablement Produce explicit technical documentation and hand-overs support demos and explain complex concepts simply Platform Operations ReliabilitySystem health Run regular health checks performance tuning and proactive maintenance Integration Build and support resilient integrations and data flows with robust error handling monitoring and observability Tooling ecosystem Leverage out-of-the-box capabilities first extend integrated apps where appropriate e g Conga Distribution Engine FormAssembly Marketing Cloud Vonage About You Required Experience Attributes5-7 years delivering on Salesforce with depth in Apex LWC Flows security and integration patterns Proven track record designing scalable solutions on Sales Service Cloud within a shared-tenant governance model Experience and Marketing Cloud experience is a bonus Strong grasp of platform architecture data modelling and performance optimisation Fluent with DevOps CI CD for Salesforce source control automated testing pipelines release management Comfortable in Agile delivery user stories estimation sprint ceremonies with a focus on usability and business value Excellent communicator who collaborates with non-technical stakeholders and coaches teammates Awareness of GDPR and data protection principles able to design compliant solutions DesirableSalesforce certifications such as Platform Developer II Application Architect or Advanced Administrator Experience with Marketing Cloud MuleSoft or AWS familiarity with event-driven and API-led integration patterns Exposure to automated security compliance checks and platform health tooling Experience optimising or extending third-party tools in the Salesforce ecosystem e g Conga Distribution Engine FormAssembly Strong interest in continuous improvement and building reusable components CultureContribute to a culture of feedback collaboration and continuous improvement bringing a user-first mindset and pride in clean reliable engineering Location Bangalore KA India Additional Locations Employee Type Employee Job Functional Area IT Development Business Unit 00092 Kaplan Health Diversity Inclusion Statement Kaplan is committed to cultivating an inclusive workplace that values diversity promotes equity and integrates inclusivity into all aspects of our operations We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age race creed color national origin ancestry marital status sexual orientation gender identity or expression disability veteran status nationality or sex We believe that diversity strengthens our organization fuels innovation and improves our ability to serve our students customers and communities Learn more about our culture here Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records Kaplan complies with related background check regulations including but not limited to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act There are various positions where certain convictions may disqualify applicants such as those positions requiring interaction with minors financial records or other sensitive and or confidential information Kaplan is a drug-free workplace and complies with applicable laws