Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building cutting-edge solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of the role is to resolve maintain and manage client s software hardware network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfactio SR Location Bengaluru Whitefield SR Band B2 Key responsibilities Technical Tasks Responsible for identifying recording registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for SQL service SQL administration tasks Provide escalated support for SQL CTW services on CTW servers Provide escalated support for the SQL servers of the SCOM and SCCM teams Provide support to the Citrix team for SQL related activities Administer backup recover hosted instances Advise provide performance checks and escalated support about performance tasks to SAP SMEs Provide support to the SCCM team for creating reports based on SQL Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams Expert knowledge of Installation configuration and troubleshooting of current and previous MS SQL server versions editions dating back to 2016 SQL server maintenance tasks SQL server high availability disaster recovery solutions especially SQL Cluster and Always On SQL server backup strategies and recovery of instances and databases Performance tuning optimisation of SQL server Data encryption Good knowledge of SQL server monitoring concepts Data protection GDPR SOX etc concepts Security secure SQL server access and user role assignment Secure SQL networking T-SQLPowerShell Cloud concepts - optional e g AzureAWSGCP Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client s network server system storage platform infrastructure and other equipment s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised dial home email chat IMS ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets service Installing and configuring software hardware requirements based on service requests 100 adherence to timeliness as per the priority of each issue to manage client expectations and ensure zero escalations Provide application user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests issues are resolved in a timely manner Deliver No Performance Parameter Measure 1 100 adherence to SLA timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills MSSQL Database Admin Experience 3-5 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome

📌 Administrator (Karnataka)
🏢 Wipro
📍 Karnataka