JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized advantages to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves Step into a leadership role as Assistant Facilities Manager Soft Services at JLL Drive service excellence coordinate diverse soft service teams and elevate client experiences while advancing your career in a collaborative growth-focused facilities management environment within India s premier workplace Duties Responsibilities What this job involves - To provide administrative support to the Facilities Management team at assigned Facilities To ensure timely and accurate completion FM reports pertaining to assigned Facilities Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process Oversee the Front Office function Oversee the Housekeeping Services Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Oversee Cafeteria Services Take rounds of the facility regularly to identify issues in Housekeeping Maintenance Cafeteria etc and initiate immediate rectification actions Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies procedures compliance deadlines for each of the tasks as advised by the Facility Manager Attrition tracking control measures Key skills Overall client satisfaction by achieving SLA targets Requirement Good communication Skills o Proven ability to function effectively as part of a team o Proven ability to initiate and follow through with improvement initiatives 5 year of experience Graduation Postgraduation in Hotel Management If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together