Contact customers via telephone to discuss overdue accounts and arrange payment plans - Negotiate payment arrangements with customers ensuring adherence to company policies - Maintain accurate records of all collection activities and customer interactions - Resolve customer inquiries and disputes related to outstanding balances - Identify and escalate complex cases to the appropriate department - Meet or exceed monthly collection targets and performance metrics - Adhere to all relevant laws and regulations regarding debt collection practices - Maintain a qualified and empathetic approach while interacting with customers - Collaborate with team members to share best practices and improve collection strategies - Continuously update knowledge of collection procedures and industry trends ref updazz com
📌 Executive - Tele-collection (0-4 Yrs) Chennai (telesales/inside Sales/bpo)
🏢 Snaphunt
📍 Chennai
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