About Zopping Zopping is a fast-growing SaaS company providing an end-to-end digital commerce platform for offline retailers from local grocery stores to fashion outlets and electronics showrooms Our no-code plug-and play solution allows retailers to go digital effortlessly manage their inventory accept online payments fulfill orders and connect with customers in one integrated system We are on a mission to simplify technology for every retailer in India Role Overview We are seeking a Senior Customer Support Executive with 3-5 years of experience in a SaaS or B2B tech environment The ideal candidate will be the voice of our brand for our customers retail store owners who may not be tech-savvy You ll be responsible for resolving customer queries managing support tickets leveraging CRM systems primarily Zoho and driving customer satisfaction with empathy clarity and ownership This is a customer-facing role requiring hands-on experience with CRM tools problem-solving skills and a solid understanding of SaaS support dynamics Key Responsibilities Act as the primary point of contact for customer queries across channels phone WhatsApp email CRM tickets Handle escalated issues and provide quick effective resolutions while maintaining high customer satisfaction Use CRM tools Zoho CRM or equivalent to log track and manage all interactions and SLAs Understand Zopping s platform deeply to provide accurate technical support and training to customers Collaborate with internal product engineering and onboarding teams to relay customer feedback and follow up on open issues Identify common customer pain points and suggest automation or process improvements Create and maintain help guides FAQs and knowledge base content tailored for non-technical users Participate in customer success initiatives and upsell cross-sell opportunities through trust building interactions Job Type Full time Pay 500 000 00 - 800 000 00 per year Ability to commute relocate HSR Layout Bengaluru Karnataka Reliably commute or planning to relocate before starting work Preferred Application Question s Total Years of Experience How many years of Experience do you have in B2B Setup How many years of Experience do you have in SaaS Setup What Languages are you comfortable with Current CTC In LPA Expected CTC In LPA Work Location In person Speak with the employer 91 (phone hidden)

📌 Senior Customer Support Executive (Karnataka)
🏢 Zopping
📍 Karnataka