Job title Hub In-Charge Group Ekart Department Last Mile Team Last Mile-Operations Location Delivery Hub Reports to Cluster Manager Area Manager Territory Manager Responsible for Team Executive Delivery Sorters Job Purpose At Ekart our continuous endeavor is to provide high quality experience to the customers The purpose of this job role is to lead a team of Team Leaders and support team members such as Cashiers Customer Experience Coach Duties and responsibilities 1 Accountable for overall Hub Operations as per operational standards 2 Ensuring Customers are delighted at all times 3 Promptly and effectively manage customer escalations 4 Ensuring employee engagement initiatives are implemented 5 Comply with 100 ZTP Zero Tolerance Policy 6 Prepare requisite business dashboard and duly report review with Hub team and Area Manager as required 7 Budgeting and Accounting Cash and Hub Imprest Petty Cash expenses as appropriate 8 SOP Adherence at all times and compliance with Service Level Agreement 9 Maintain the cost per shipment CPS as per budget 10 Ensure Profitable operations 11 Coordinate with respective departments and adhere to commercial and statutory compliance 12 Conduct team meetings motivate team and control attrition 13 Fill gaps in employee head count within turnaround time 14 Ensure team leaders and other hub team members are trained well 15 Managing environmental bodies 16 Continuously improve in reducing error rate in Operations Management 17 Ensure safety of people facility and shipment at all times 18 Maintain high quality facility and people hygiene 19 Grievance Handling and Conducting Open House meetings with Hub teams and identify gaps Qualifications Minimum B Tech Master s Degree holders will be preferred Skill and Knowledge Required 1 Operational Knowledge of Logistics Couriers Retail FMCG FMCD industry 2 Ability to identify problems related to the hub taking appropriate action for resolution 3 Skill and knowledge of operating ERP used in logistics supply chain and related industry 4 Experience of leading and coaching Hub operations and support teams will be preferred 5 Has the ability to identify analyze and propose solutions for effective and efficient Hub operations 6 Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints Is the vital link between the customer and the management team 7 Has the ability to communicate in the most effective manner with juniors peers seniors customers and vendors 8 Awareness of statutory compliances required for successfully operating a Hub in specific area region 9 Should know computing skills especially reasonable knowledge and skills of Microsoft Office application such as MS Word MS Excel MS Power point and MS Outlook mail 10 Should be able to coordinate with vendors and 3rd Party partners Working conditions The Hub In-Charge will be working in shifts working outdoors and visiting customer s delivery point when required Age The ideal candidate should be between 28 years to 44 years of age Preferred Industry Logistics Couriers Retail industry Salary and Benefits Best in the industry Based on Experience Qualification Compensation and Benefit Matrix Job Types Full-time Permanent Pay 50 086 00 - 90 000 12 per month Advantages Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Hub Incharge (Telangana)
🏢 Instakart Services(Flipkart.com
📍 Telangana