At Infoblox every breakthrough begins with a bold what if What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey Bring your creativity drive your daring spirit and feel what it s like to thrive on a team big enough to make an impact yet small enough to make a difference Our cloud-first networking and security solutions already protect 70 of the Fortune 500 and we re looking for creative thinkers ready to push that influence even further Join us and discover how far your bold what if can take the world your community and your career Here how we empower our people is extraordinary Glassdoor Best Places to Work 2025 Great Place to Work-Certified in five countries and Cigna Healthy Workforce honors three years running and what we build is world-class recognized as CybersecAsia s Best in Critical Infrastructure 2024 evidence that when first-class technology meets empowered talent remarkable careers take shape So what if the next big idea and the next great career story comes from you Become the force that turns every what if into what s next In a world where you can be anything Be Infoblox Staff Enterprise TSE We have an opportunity for a Staff Enterprise TSE to join our Support Operations team in Trivandrum reporting to the manager of Technical Support In this pivotal role you will provide technical assistance to Infoblox customers This includes responding to customer inquiries via phone email and web diagnosing and analyzing problems and providing workarounds for customers This is a complex fast-paced workplace and you will own the most critical part of the customer experience Be a Contributor What You ll Do Lead high-impact high-visibility cases across products like NetMRI Network Insight NIOS and SaaS platforms Act as a trusted technical advisor during major outages and sensitive escalations Coach senior escalation engineers and T2s in advanced troubleshooting and onboarding best practices Build internal tools and scripts such as onedbtosql migration py and add seed ni py to reduce resolution time and scale team efficiency Author advanced troubleshooting guides including for DDoS DHCP vRA and UDDI and contribute to KCS content Collaborate with Engineering Product and QA to drive systemic product improvements Participate in hiring and interviews to ensure the technical bar for new talent remains high Contribute to or lead programs like onboarding frameworks shift coverage optimization and technical scorecard development Be Prepared What You Bring 8 years in enterprise technical support including 2 years in a senior escalation or staff-level role Deep knowledge of networking fundamentals including TCP IP DNS DHCP and L2 L3 switching and routing Cloud-native expertise in SaaS platforms AWS containers and Kubernetes Solid scripting skills in Python and Shell familiarity with Ansible Chef and GitLab is a plus Proven ability to handle major customer escalations and lead RCA post-mortem processes Calm under pressure with exceptional communication and documentation skills Passion for mentoring and developing others in a highly technical environment Be Successful Your Path First 90 Days mmerse in our culture connect with mentors and map the systems and stakeholders that rely on your work 6 Months Lead escalations for at least one core product and contribute to tooling or onboarding improvements One Year Be recognized as a technical authority across Support and Engineering influence hiring decisions and help shape the support strategy Belong Your Community Our culture thrives on inclusion rewarding the bold ideas curiosity and creativity that move us forward In a community where every voice counts continuous learning is the norm So whether you code create sell or care for customers you ll grow and belong here Be Rewarded Benefits That Help You Grow Thrive Belong Comprehensive health coverage generous PTO and flexible work options Learning opportunities career-mobility programs and leadership workshops Sixteen paid volunteer hours each year global employee resource groups and a No Jerks policy that keeps collaboration healthy Contemporary offices with EV charging healthy snacks and the occasional cupcake plus hackathons game nights and culture celebrations Charitable Giving Program supported by Company Match Ready to Be the Difference Infoblox is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis LI-Hybrid LI-ST1

📌 Staff Enterprise Tse (Kerala)
🏢 Infoblox
📍 Kerala