Wrike is the most powerful work management platform Built for teams and organizations looking to collaborate create and exceed every day Wrike brings everyone and all work into a single place to remove complexity increase productivity and free people up to focus on their most purposeful work Our vision A world where everyone is free to focus on their most purposeful work together About the Role We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic international environment You ll be part of a global team supporting Wrike employees worldwide gaining hands-on experience with enterprise IT systems and processes Your Impact Serve as the first point of contact for IT support requests via our ticketing system providing friendly and effective technical assistance to employees Troubleshoot and resolve hardware software and basic network issues for MacOS and Windows devices Support employee onboarding and offboarding processes including hardware provisioning account setup and equipment returns Assist with device enrollment and basic management using MDM platforms Jamf for Mac Microsoft Intune for Windows Maintain accurate IT asset inventory Provide basic AV support for Zoom rooms and video conferencing ensuring smooth operation for meetings and events Collaborate with global team members to resolve technical challenges This is a full-time onsite role with mandatory attendance at the office for all 5 working days each week Your Qualifications Bachelor s degree in Computer Science Information Technology or related field recent graduates welcome Understanding of basic concepts TCP IP DNS DHCP Basic understanding of Windows and MacOS operating systems Strong problem-solving abilities and analytical thinking Excellent communication skills in English written and verbal Customer service mindset with patience and empathy Ability to work effectively in a team environment Eagerness to learn new technologies and IT best practices Strong organizational skills and attention to detail and the ability to prioritize tasks effectively Standout Qualities Bachelor s degree in Computer Science Information Technology or related field recent graduates welcome Understanding of basic concepts TCP IP DNS DHCP Basic understanding of Windows and MacOS operating systems Strong problem-solving abilities and analytical thinking Excellent communication skills in English written and verbal Customer service mindset with patience and empathy Ability to work effectively in a team environment Eagerness to learn new technologies and IT best practices Solid organizational skills and attention to detail and the ability to prioritize tasks effectively Nice to have Basic knowledge of Office 365 or Google Workspace Familiarity with ticketing systems Previous internship or part-time experience in IT support Team Dynamics We are a global IT Helpdesk team of six distributed across multiple locations responsible for delivering reliable high-quality IT support for over 1000 Wrike employees As an in-office team member based in Bengaluru you ll become a critical part of our worldwide IT operations-supporting a broad set of devices and services collaborating on automation projects with IT Operations and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience Our Work Style MacOS and Windows device management Jamf and Microsoft Endpoint Manager Intune Okta for identity and access management Office 365 and Google Workspace Zoom and modern AV equipment IT service management tools Why This Role Is Perfect For New Graduates Core training program to get you up to speed Mentorship from experienced IT professionals Exposure to enterprise-level IT infrastructure and best practices Career progression path within our IT organization Opportunity to work with cutting-edge technologies Global team collaboration experience Focus on continuous learning and professional development What s Next Recruiter Screening HM Review Technical Interview 90 mins Cultural Interview 75 mins Final Interview 60 mins face-to-face Why Join Wrike 18 calendar days of paid vacation 12 days of National Festival holidays 10 fixed 2 flexible Sick Leave Compensation 5 Paid Uncertified Sick Days Menstrual Leave Twelve 12 days per calendar year Women employees are eligible for up to 1 day of menstrual leave per month Parental Leave 26 Weeks Maternity 4 Week Paternity 2 Volunteer Days Group Medical Insurance Employees Dependents Term Life Insurance Rs 50 00 000 Personal Accident Insurance Rs 50 00 000 Monthly Broadband Internet Reimbursement INR 1500 Hybrid Working Model Complimentary Lunch Snacks Your recruitment buddy will be Sourcing Recruiter LI-NS2 Who Is Wrike and Our Culture We re a team of innovators and creators who solve the complex work problems of today and tomorrow Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego Prague Dublin Nicosia and Tallinn with 2-3 in-office days per week to foster collaboration and teamwork This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together Our persona Smart We love what we do and we re great at it because this is our domain Our combined knowledge in this space is unmatched Dedicated We get up every day focused on helping our customers win We re committed to helping our teammates win too Approachable We re friendly easy to get along with considerate and helpful Our culture and Values Customer-Focused We care about our customers We understand the customer journey experience and value derived from Wrike Decision-making and action-taking are done with the customer in mind Collaborative We work as one and win together each bringing unique strengths that contribute to diversity of thought for better outcomes Leveraging our own work management platform we foster an environment of creative collaboration and shared achievement Creative We strive to succeed through continuous innovation It s our pursuit of novel concepts that helped us create a market category We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions Committed We believe in ownership at all levels of the organization by owning workflows from start to finish Each member of our team is an integral part of this commitment establishing work as a platform for personal growth and transformation as well as collective success and growth Check out our for a feel for what life is like at Wrike

📌 Associate It Helpdesk Engineer (Bengaluru)
🏢 Wrike
📍 Bengaluru