About the company SBI Card is a leading pure-play credit card issuer in India offering a wide range of credit cards to cater to diverse customer needs We are constantly innovating to meet the evolving financial needs of our customers empowering them with digital currency for seamless payment experience and indulge in rewarding benefits At SBI Card the motto Make Life Straightforward inspires every initiative ensuring that customer convenience is at the forefront of all that we do We are committed to building an environment where people can thrive and create a better future for everyone SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race colour gender religion creed disability sexual orientation gender identity marital status caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work Join us to shape the future of digital payment in India and unlock your full potential What s in it for YOU SBI Card truly lives by the work-life balance philosophy We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded We have a well curated bouquet of rewards and recognition program for the employees Dynamic Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance Personal Accidental Group Term Life Insurance and Annual Health Checkup Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for overall program performance and achievement of objectives at the site level Role Accountability Lead vendor sites that cuts across multiple LOBs and channels voice non-voice back-end and oversee contract update billing and vendor relationships prepare manpower plans oversee timely recruitment and training drive smooth transition from standalone to centralized hosting Conduct Monthly and Quarterly business reviews track key KPIs and disseminate information Set up a governance mechanism between SBI Card and Partner for an effective communication and monitor adherence to operating procedures by the Partner teams Continually monitor the overall functioning of processes identify improvement areas implement adequate measures to maximize satisfaction levels Identify and lead projects in collaboration with the partner to reduce the cost of operations at the partner locations Function as the SPOC for all external audits Measures of Success 100 Achievement of the business KPIs as per SOW target Ensuring Zero non compliance in the process audited by the SBI Card team or any third party auditor authorized by SBI Card Maintaining 100 compliance on the rigor for review between the SBI Card team and partner as per SOW Maintaining 100 compliance in the invoices submitted by the vendor to avoid any financial loss Technical Skills Experience Certifications Understanding of systems and processes Competencies critical to the role Stakeholder Management Building Relationship Problem-solving ability Analytical Ability Qualification Graduate Preferred Industry FSI

📌 Deputy Vice President - Contact Center (Haryana)
🏢 Sbi Card
📍 Haryana