Coordinate with other internal stake holders and officers client location e g senior officers Information Security Team members etc Accountable for various daily monthly MIS reports Capability to expedite all required actions and escalations towards closure of P2 P1 tickets Coordinate with other internal stake holders and officers client location senior officers Information Security Team members etc Ensure that all service operations are adhering to standard operating process compliance of SBI Life and he she will be accountable to maintain update all process compliance documents Fluency in verbal written communication to efficiently effectively coordinate with higher level officials in escalation matrix of various System Integrators Telecom Service Providers OEM TAC if require Manage team shift handover process and resource handover-takeover process during release replacement of resource Manage the availability additional resources required to provide desired level of support during peak business requirements if required e g during month-end yearend MDRT etc Monitor team performance manage their shift schedules liaison coordinate with own organization to ensure maintain their availability of resources as desired Responsible seamless coordination between cross-functional team members Should be capable to establish standard process framework for IT Service operation Should be capable to update prepare network architecture high-level low-level schematic network diagrams in MS Visio Technical expert to deal with escalated unresolved open calls and to guide L2 team members to efficiently close the open calls To prepare RCA and or to obtain RCA from respective support vendors Telecom Service Providers Will be responsible to close all types of audit observations findings within time frame defined by SBI Life SD WAN ACI R S Troubleshooting Shift management Reports Stakeholder Management Job Types Full time Permanent Pay 700 000 00 - 2 000 000 00 per year Work Location In person