We are looking for a highly capable Customer Success Associate Technical to ensure seamless onboarding and an exceptional customer experience You will manage new location setups monitor account health troubleshoot issues and coordinate with internal teams for quick resolutions You will also document recurring challenges share insights with product and QA teams and support clients through a consultative approach Responsibilities Manage onboarding of new customer locations including configuration and integration of cameras on the platform Monitor accounts to ensure a positive customer experience with the company s products or services Analyze potential issues related to customer accounts and channelize internally for a faster resolution Coordinate with other departments Sales Engineering and Product to ensure that customers needs are met Document and track recurring issues to provide actionable insights to the product and QA teams Review the customer journey identifying how it s supported taking a consultative approach in helping clients overcome issues and achieve goals Serve as day-to-day contact for assigned accounts identify areas of prospect highlight best practices and document them Communicate effectively with both internal and external senior-level management to understand customer needs maximize retention and growth and communicate learnings Requirements Sound knowledge of CCTV Infrastructure and its working is a must Should be aware of and have practical experience of working on port forwarding DDNS configurations RTSP protocol NVR DVR IP cameras etc 18-24 months of client handling experience for B2B clients Should be self-motivated and self-directed Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Excellent organizational and problem-solving skills Proficiency with tools like Jira Clickup or similar customer support systems Ability to use AI tools to build automations generate productivity gains Working Hours 2 PM to 11 PM IST How We Work We use Microsoft Teams for daily communication including standups and team meetings Our culture values open discussion ownership and a founder s mindset We prioritize exceptional design UI UX thorough documentation clear to-do lists and data-driven decision-making Team bonding is encouraged through bi-monthly townhalls destressing sessions with a certified healer and biannual company retreats We offer a fully remote workplace comprehensive health insurance attractive equity options for top performers mental health consultations company-sponsored upskilling courses designated growth hours 40 hours annually for community causes and access to a financial advisor Wobot is an Equal Opportunity Employer