Required Skills Proficiency in Microsoft Office Suite Word Excel PowerPoint CRM software e g Salesforce Zendesk and ticketing systems Experience 3-5 years Qualification Diploma or or Bachelor s degree in business administration No of positions 1 Email recruiter10 nipun net A Support Coordinator is responsible for providing administrative and logistical support to ensure the effective operation of a support team department or organization They play a key role in managing communication coordinating support activities and ensuring that clients or customers receive timely and effective assistance Support Coordinators often work in various industries including healthcare IT customer service and non-profit organizations Job Summary The Support Coordinator is responsible for coordinating and managing support-related activities ensuring clients receive the highest level of service and support This role involves handling customer inquiries managing support tickets coordinating with different departments and maintaining documentation The ideal candidate is organized detail-oriented and has excellent communication skills Key Responsibilities Customer Support Coordination Act as the first point of contact for customers or clients addressing inquiries via phone email or chat Manage and prioritize support tickets ensuring timely and accurate resolution of issues Escalate complex issues to appropriate departments or senior support staff when necessary Communication and Collaboration Coordinate with internal teams e g IT sales technical support to ensure cohesive and effective service delivery Communicate with clients to provide updates on ticket status follow-up actions and resolution timelines Schedule and coordinate meetings calls or service appointments as required Documentation and Reporting Maintain detailed records of customer interactions issues and resolutions in the support system or CRM Prepare regular reports on support activities including metrics such as response time resolution time and customer satisfaction Assist in developing and maintaining knowledge base articles FAQs and support guides Process Improvement Identify and suggest improvements to support processes to enhance service quality and efficiency Participate in training sessions and workshops to stay updated on new procedures products or services Assist in onboarding and training new support team members Administrative Support Provide administrative assistance to the support team including scheduling data entry and other tasks as needed Manage office supplies equipment and other resources necessary for the support team s operation Customer Relationship Management Build and maintain positive relationships with clients ensuring a high level of customer satisfaction Gather feedback from customers to identify areas of improvement and potential opportunities for new services Qualifications and Skills Education Diploma or or Bachelor s degree in business administration Communications or a related field preferred Experience 3-5 years of experience in a support customer service or administrative role Technical Skills Proficiency in Microsoft Office Suite Word Excel PowerPoint CRM software e g Salesforce Zendesk and ticketing systems Communication Skills Excellent verbal and written communication skills with the ability to interact professionally with clients and team members Organizational Skills Strong organizational and multitasking abilities with a keen eye for detail Problem-Solving Ability to think critically and resolve issues promptly Interpersonal Skills Strong interpersonal skills and a customer-centric approach Preferred Qualifications Experience in a similar role within industry e g healthcare IT non-profit etc Familiarity with project management tools and techniques Certification in customer service or support-related fields Working Conditions Office environment with a possibility of remote work May require occasional travel to client sites or other locations for meetings or training

📌 Support Coordinator-hyderabad (Telangana)
🏢 Nipun
📍 Telangana