Key Responsibilities1 Patient Assistance Guidance Welcoming patients and helping them with registration admission and discharge procedures Explaining hospital policies treatment plans and billing details in simple language Guiding patients families about facilities departments and services available 2 Communication Coordination Acting as the point of contact between doctors nurses and patients Coordinating appointments diagnostic tests and follow-ups Updating patients and attendants regarding the progress of treatment or procedures 3 Administrative Support Assisting in filling consent forms insurance forms and other documentation Maintaining patient records and ensuring accuracy of data Coordinating with TPA insurance desk for cashless or reimbursement-related support 4 Patient Experience Satisfaction Handling patient queries concerns or complaints in a professional manner Ensuring patients feel comfortable respected and supported during their stay Collecting patient feedback and reporting it to hospital management 5 Clinical Coordination Non-medical but supportive Ensuring patients reach the right department doctor on time Coordinating with nursing and support staff for patient needs Following up on investigations reports and scheduling consultations 6 Emergency Special Cases Assisting in emergency admissions and ensuring smooth coordination with casualty ER Helping critical patients and their attendants with quick movement through processes Supporting international or outstation patients with logistics and documentation Job Type Full time Pay 12 807 89 - 20 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Operation Coordinator (Jharkhand)
🏢 HEART CENTRE
📍 Jharkhand