Project Role Custom Software Engineer Project Role Description Develop custom software solutions to design code and enhance components across systems or applications Use modern frameworks and agile practices to deliver scalable high-performing solutions tailored to specific business needs Must have skills Cerner Good to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary The Application Support Analyst provides front-line technical and application support for Oracle Health systems ensuring timely resolution of production issues and seamless user operations This role focuses on rapid incident response accurate issue documentation and escalation of complex problems to senior team members The analyst contributes to maintaining system stability through proactive support user assistance and basic maintenance activities Roles Responsibilities o Incident Management AMS Triage analyze and resolve Tier 1 and Tier 2 application incidents such as printing issues user access problems or basic functionality queries o Issue Tracking Log categorize and track all incidents and service requests accurately within the organization s ticketing or tracking system e g ServiceNow o Escalation Management Identify and escalate complex technical or functional issues to senior analysts or consultants ensuring complete and clear documentation for follow-up o System Maintenance Perform basic production support activities including user account setup security access maintenance and minor configuration updates as directed o User Assistance Provide responsive end-user support and develop simple user-facing materials such as job aids FAQs and quick reference guides o Collaboration Work closely with senior support teams and functional leads to ensure timely incident resolution and continuous improvement of support processes Qualified Technical Experience o 0-2 years of experience in a technical support help desk or healthcare operations environment o Basic understanding of EHR system workflows or healthcare application functionality o Proficiency in using ticketing and incident tracking tools e g ServiceNow or similar platforms o Strong customer service orientation with the ability to communicate effectively with end-users under pressure o Demonstrated ability for rapid problem solving task prioritization and multi-tasking in a dynamic support environment o Aptitude and willingness to learn Oracle Health Cerner or equivalent healthcare IT systems Additional Information o May require participation in rotating on-call or after-hours support coverage o Opportunities for career progression into advanced analyst or consultant roles based on performance and technical proficiency o Candidates with prior healthcare IT exposure or basic technical certifications e g ITIL Foundation CompTIA are preferred o Limited travel may be required depending on operational support needs 15 years full time education