JOB DESCRIPTION Position Relationship Executive - Client Experience Department Client Relations Servicing Location Kolkata Company Papillon Role Overview The Relationship Executive - Client Experience will be responsible for managing client communications ensuring smooth coordination for events maintaining service quality and delivering an exceptional customer experience at every touchpoint The role demands strong interpersonal skills attention to detail and the ability to work seamlessly with internal teams to ensure flawless event execution Key Responsibilities Client Relationship Communication Act as the primary point of contact for assigned clients Maintain timely and professional communication via phone email and WhatsApp Understand client requirements expectations and preferences thoroughly Provide regular updates to clients on event progress timelines and deliverables Handle client queries escalate concerns and ensure timely resolution Event Coordination Execution Support Coordinate with internal teams production creative operations hospitality to ensure client needs are met Assist in preparing event briefs checklists and run-sheets Be present during key events if required to support client experience and ensure smooth execution Liaise with vendors and partners to ensure deliverables are aligned with client expectations Documentation Reporting Maintain client records event files and communication logs Prepare client update reports status trackers and post-event summaries Support billing and documentation coordination related to client deliverables Brand Experience Service Excellence Uphold Papillon s commitment to outstanding hospitality and professional conduct Identify ways to enhance the client journey and overall event experience Maintain a service-first attitude and represent the brand with integrity and empathy Skills Competencies Required Excellent verbal written communication skills Strong interpersonal and relationship-building skills Ability to handle multiple clients tasks simultaneously Good understanding of event workflows on-ground coordination Problem-solving attitude with prompt responsiveness Proficiency in MS Office Excel Word PowerPoint Pleasant confident and client-friendly personality Qualification Experience Minimum 1-2 years of experience in Client Servicing Customer Relations Event Coordination Graduation in any discipline Hospitality Mass Communication preferred but not mandatory Experience in the events hospitality travel or service industry will be an added advantage Salary Range 12 000 - 18 000 per month based on experience communication skills Work Hours Environment 6-day working schedule Must be open to occasional travel or late hours during event days Quick-paced dynamic and collaborative event team environment How to Apply Interested candidates can send their updated CV to info papillonevents in with subject line Relationship Executive - Client Experience WhatsApp to (phone hidden) Job Types Full-time Permanent Fresher Pay 12 000 00 - 18 000 00 per month Benefits Cell phone reimbursement Commuter assistance Internet reimbursement Education Diploma Preferred Language English Required Location Beleghata H O Kolkata West Bengal Required Willingness to travel 75 Preferred Work Location In person

📌 Relationship Executive – Client Experience (West Bengal)
🏢 Papillon
📍 West Bengal