Skill required Trust Safety - Workforce Management WFM Designation Workforce Services Analyst Qualifications Any Graduation Years of Experience 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Accenture is a trusted cutting-edge comprehensive and experienced partner to leading platform companies The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual and you may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore any role supporting content moderation needs strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being What are we looking for o Technical o Good understanding and experience of SQL o Good understanding of programming E g Macros JSON etc o Experience producing high quality dashboards using Excel o Advanced user of MS Office Suite and good computer skills Advanced expertise with Excel and Power Point applications o Experience in Tableau Quick Sight Power BI is an advantage Non - Technical o Good communication skills and should be able to work under pressure o Maintaining good relationships with all the stakeholders o Demonstrate use of good analytical skills problem solving and good decision maker o Ability to work independently and effectively prioritize workload by assessing needs and prioritizing tasks Must be able to work independently with some up-front guidance and supervision and willingness to be flexible adapt quickly o Clear and concise written verbal and presentation skills o Strong interpersonal skills approachable and flexible o Work towards improvement of reporting to meet strategic Intent and behavioral change at client end o Maintaining and creating process related all the documents o Understand different business scenario automate and create reports o Preparing and summarizing conclusions for various ad-hoc requests to support management Operations and Quality Team in answering business questions o Ability to check own work for data analysis or computational errors Roles and Responsibilities o Support complex reporting process Scheduled Ad hoc requests Development team to build new dashboards leveraging AWS cloud solution Be an SME on Various operational metrics reporting Ensure data accuracy and consistent reporting o Coordinate with multiple stakeholders Ops Managers Leads Work force management team PMO team o Provide insights forecasting to Ops Managers Leads to make data-driven decisions leveraging ML Forecasting Anomaly detection capability of AWS Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities