Who we are Johnson Controls is the global leader for smart healthy and sustainable buildings At Johnson Controls we ve been making buildings smarter since 1885 and our capabilities depth of innovation experience and global reach have been growing ever since Today we offer the world s largest portfolio of building products technologies software and services we put that portfolio to work to transform the environments where people live work learn and play This is where Johnson Controls comes in helping drive the outcomes that matter most Through a full range of systems and digital solutions we make your buildings smarter A smarter building is safer more comfortable more efficient and ultimately more sustainable Most important smarter buildings let you focus more intensely on your unique mission Better for your people Better for your bottom line Better for the planet We re helping to create a healthy planet with solutions that decrease energy use reduce waste and make carbon neutrality a reality Sustainability is a top priority for our company We committed to invest 75 percent of new product development R D in climate-related innovation to develop sustainable products and services We take sustainability seriously Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place Please visit and follow Johnson Controls LinkedIn for recent exciting activities Why JCI https www youtube com watch v nrbigjbpxkg Asia-Pacific LinkedIn https www linkedin com showcase johnson-controls-asia-pacific posts feedView all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive Serve as the main point of contact for resolving customer holds Review and analyze customer hold requests ensuring a explicit understanding of the issue and its impact on the customer Collaborate with internal teams such as collections sales customer service and operations to gather necessary information and resources to resolve customer holds promptly Investigate and troubleshoot customer hold situations identifying root causes and implementing preventive measures Coordinate with cross-functional teams to ensure timely resolution of customer Document and maintain accurate records of customer hold Assist in training and mentoring team members involved in the process to effectively handle customer hold situations Continuously seek out better ways of performing process supports process improvement initiatives What we look for Bachelor s degree in business administration finance or a related field preferred Strong problem-solving and analytical skills with the ability to identify and resolve complex issues Excellent communication and interpersonal skills with the ability to effectively interact with internal teams Detail-oriented with exceptional organizational and documentation abilities Ability to multitask and work well under pressure managing multiple customers holds simultaneously Demonstrated ability to adapt quickly to changing priorities and work in a fast-paced environment MS-Office MS Excel - advanced - tables charts formulas pivot tables MS Outlook MS Powerpoint B2 C1 level of English Willing to develop learn Collaborative team player Proactive attitude Flexibility Yellow Belt Certified and PMGB certified Leadership Fundamentals Previous experience with leading people LSA interview Leadership skills assessment What we offer We offer an exciting and challenging position Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction In addition we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity Inclusion Our dedication to diversity and inclusion starts with our values We lead with integrity and purpose focusing on the future and aligning with our customers vision for success Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate Our D I mission elevates each employee s responsibility to contribute to our culture It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions You have the power You have the voice You have the culture in your hands

📌 Assistant Manager- Customer Hold Senior Analyst (Haryana)
🏢 Johnson Controls
📍 Haryana