What You Will Do As a Tech Customer Service Representative you will be working with corporate accounts for Physical Security Systems specifically focusing on Access Control and CCTV systems Your role will involve providing technical support troubleshooting and ensuring the effective functioning of security systems like CCURE March Networks Genetec Lenel S2 and ExacqVision How You Will Do It Global support role supporting primarily CCure and March Networks but not limited to these as would be expected to upskill to learn current systems on the Client network were required Supporting CCure integrations with third parties such as HID Secure Alert Enterprise Idemia Morphowave etc Supporting deployment and maintenance of regional servers either on-prem or Azure cloud hosted servers Work with security software and hardware platforms like CCURE March Networks Solarwinds Networking Tools MS Office Tools Creating and driving programming and configuration standards for both CCure and March Working with local regional commissioning engineers to provide support and ensure standards are adhered to General security technical support to the customer Provide commissioning assistance where necessary to on-site commissioning teams Execute and validate existing technical documentation Deploying remote firmware updates where necessary Providing technical support for pre post installations sales Configure and add New ACS CCTV Hardware Troubleshoot and configure IP CCTV cameras Configure and harden IP Cameras for stream storage schedule and rules both on camera and March Networks platforms Program test and commission physical security systems including Access Control Video Surveillance and Intrusion Detection Systems Incident Management Handling incidents in a timely manner and prioritization of the issues based on the Tier and Service Impact Issue identification Server status with respect to utilization and service health check consumption Service restarted based on the previous step Vendor co-ordination in case of still issue state Installation Deployment of vendor fix CR raise and closing of CR internally Closure of Incident Fixing Issues raised in Cyber report by discussing with respective service owners Provide remote technical support on CCURE March Networks System Proactive monitoring of services all the services are monitored by the respective application wise support teams in PS What We Look For Educational Qualification Bachelor of Engineering in Electrical Electronics E TC or related fields Fluency in English Certifications in CCURE 9000 Level 1 2 March Networks Knowledge work experience in HID Safe Alert Enterprise NEDAP AEOS Hands-on experience in the configuration of IP CCTV cameras and familiarity with March Networks hardware Hands-on experience in Tech Support Hands-on experience in the configuration of CCURE software Testing Commissioning experience on ACS CCTV System- CCURE March Networks system 3-8 years of global customer-facing experience Ability to multitask manage shifting priorities and meet deadlines Excellent communication and problem-solving skills

📌 Sr. Tech Support Rep Iii (Maharashtra)
🏢 Johnson Controls
📍 Maharashtra