Key Responsibilities Serve as the primary point of contact for assigned customer accounts ensuring seamless communication and relationship management Drive customer satisfaction retention and renewals by understanding client needs Coordinate with internal teams to ensure timely resolution of issues proactive incident communication and smooth onboarding migrations Conduct regular business reviews and performance tracking monitoring SLAs service uptime and customer health metrics Identify and execute upsell and cross-sell opportunities Act as a customer advocate internally share insights and feedback Maintain accurate records reports Requirements Bachelor s degree in IT or related field MBA preferred 0-2 years of experience in Customer Success Account Management in IT Cloud or Data Center industries Strong understanding of Cloud Colocation Networking and Managed Hosting services Excellent communication negotiation and presentation skills Hands-on with CRM tools Ability to handle multiple accounts Problem-solving approach Please email your resume to the below mail ID recruitment rackbank com Job Types Full time Internship Pay From 200 000 00 per year Work Location In person