Job Summary We are seeking a motivated and detail-oriented Technical Customer Support Specialist to join our team In this role you will provide expert support to customers troubleshoot technical issues and ensure a smooth user experience with our products or services This is a customer-facing position that requires strong problem-solving skills empathy and a solid technical foundation Key Responsibilities Respond to customer inquiries via phone email chat or ticketing system in a timely and professional manner Troubleshoot and resolve technical issues related to software hardware or service usage Escalate complex problems to Tier 2 3 support or engineering teams as needed Provide step-by-step guidance to customers on how to use products and services effectively Document customer interactions and solutions in the CRM system Identify recurring issues and communicate feedback to product or engineering teams for improvement Assist with software installations updates and configuration as needed Educate customers on best practices and product features to improve user satisfaction Requirements 1-2 years of experience in technical support customer service or a related field Strong technical troubleshooting skills and familiarity with insert relevant tools platforms like Windows macOS SaaS platforms networking etc Excellent verbal and written communication skills Ability to remain calm and patient when dealing with challenging situations Experience with CRM and ticketing systems A customer-first mindset with attention to detail and follow-through Job Type Full time Pay 20 000 00 - 25 000 00 per month Work Location In person