- Senior Operations Manager Pharmacy Retail Chain Position Senior Operations Manager Head of Pharmacy Operations Location City Baripada State Odissa India Reporting To Director Role Purpose We are seeking an experienced operations leader from the pharmacy retail healthcare organized retail industry to drive efficiency accuracy and customer satisfaction across our pharmacy outlets The role requires someone with proven turnaround capabilities deep knowledge of retail pharmacy operations and the ability to design implement and sustain best-in-class practices for inventory customer service and compliance Key Responsibilities Customer Experience Store Operations Reduce customer waiting time by implementing efficient workflows Rx drop-off picking checking billing handover Set up queue management systems express counters and order triage practices Train and mentor store teams to deliver quick accurate and empathetic service Inventory Supply Chain Implement BIN location systems FEFO stock management and cycle counts Ensure inventory accuracy 98 by fixing gaps in receiving putaway and stock reconciliation Minimize expiry losses pilferage and stock-outs through robust controls Oversee vendor negotiations and supplier relationships to maintain OTIF On-Time In-Full deliveries People Management Lead train and motivate 50 staff including pharmacists pickers cashiers and advisors Develop SOPs KPIs and daily performance huddles Identify skill gaps and conduct structured training in Rx reading customer counseling and inventory handling Process Excellence Technology Deploy barcode scanning POS pharmacy software optimization and token systems Ensure compliance with pharmacy regulations licensing and audits Drive digital adoption SMS notifications customer records e-billing loyalty programs Continuously refine SOPs through Kaizen Lean practices Performance Management Own critical KPIs Average customer wait time 98 Picking lead time