Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Wipro HR Services India Pvt Ltd is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls Chats email Ensure timely and accurate service delivery at defined productivity levels Build client domain knowledge to be able to deliver a resolution on the first conversatio Ensure adherence to Client Service Level Agreements SLAs like Customer Satisfaction Service Level Handle Time Customer Effor To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Attendance Accountability policies Execute issue query resolution and ensure proper documentation follow-up Maintain Internal Client level delivery quality on calls chats email conversations Identify share and support operational improvements Critical Skills Required Very Good written spoken communication skills Should be flexible to work in rotational shifts in 24 5 work setting Proficient in computer usage and Basic knowledge on MS Office Pro-active Positive Attitude Ability to Work efficiently and effectively in a team Excellent Customer facing Skills and Ability to build Rapport Should have the ability to escalate issues with a view to bringing about a win-win resolution Education Eligibility Graduates in B com BBA BA BCA BHM B Sc and 3-year degree courses except Stats Maths and Eco Hons Freshers and candidates with relevant BPO experience eligible Maximum 2 5 years of relevant experience can be considered Full-time MBA BE B Tech graduates with minimum 6 months of relevant experience can apply Locations and Shifts Gurugram US Shifts - Evening Night Shifts for 5 Days a week with 2 fixed offs Mandatory Skills HWS Empl Helpdesk Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome

📌 Customer Service Representative (Haryana)
🏢 Wipro
📍 Haryana