Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of creative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources Retrieves analyzes and summarizes business operations employee customer and or economic data in order to develop business intelligence optimize effectiveness predict business outcomes and decision-making purposes Involved with numerous key business decisions by conducting the analyses that inform our business strategy This may include impact measurement of new products or features via normalization techniques optimization of business processes through robust A B testing clustering or segmentation of customers to identify opportunities of differentiated treatment deep dive analyses to understand drivers of key business trends identification of customer sentiment drivers through natural language processing NLP of verbatim responses to Net Promotor System NPS surveys and development of frameworks to drive upsell strategy for existing customers by balancing business priorities with customer activity Works with moderate guidance in own area of knowledge About the Role We are seeking a highly motivated Data Analyst to join our Operational Intelligence team In this role you ll transform operational data into insights that guide the performance and evolution of our internal platforms and processes focused on improving incident detection resolution and system reliability You ll also help demonstrate the business outcomes driven by AIOps such as faster incident recovery reduced noise and measurable gains in operational efficiency You will collaborate closely with engineering teams data scientists SREs stakeholders and leadership to build dashboards and reports that evaluate how AIOps solutions are performing against both operational metrics and business objectives using data from observability platforms ServiceNow and internal systems wherever relevant Your work will be critical in shaping how we measure platform success inform stakeholder decisions and continuously evolve the value of our Operational Intelligence solutions What You ll Do Build and maintain dashboards and reporting tools for leadership engineering teams and operational stakeholders to evaluate platform performance incident handling and business impact Track and visualize key incident lifecycle metrics including Mean Time to Detect MTTD Identify MTTI Triage MTTT and Resolve MTTR Analyze and report on alert-to-incident conversion ratios noise reduction impact false positives and enrichment effectiveness Monitor suggested vs resolved incident priorities highlighting where AIOps platforms align or misalign with final outcomes Evaluate triage success rates by measuring whether incidents were assigned to the correct team and resolved without reassignment Present trends across data sources teams systems and incident types over days weeks months and quarters Monitor data pipelines and ensure accuracy completeness and timeliness of data used in dashboards and reporting Quantify the value of internal solutions by showcasing time savings resolution accuracy and operational efficiency compared to alternative manual processes Integrate and analyze ServiceNow data incidents change records CMDB alongside operational telemetry where applicable Contribute insights for postmortems retrospectives and quarterly reviews supporting continuous platform improvement Collaborate with data scientists and platform engineers to define KPIs and support benchmarking of platform maturity and reliability Participate in operational support and on-call workflows as needed and assist with maintaining AIOps platform configuration thresholds and enrichment logic Translate technical data into clear executive-ready stories that drive decisions accountability and investment Qualifications Bachelor s degree in Data Analytics Statistics Computer Science or a related field 3 years of experience in data analysis business intelligence or operational reporting Strong proficiency in SQL Excel and one or more BI tools e g Power BI Tableau Grafana Looker Strong analytical skills with the ability to critically evaluate data reconcile discrepancies and ensure accuracy Familiarity with incident lifecycle metrics MTTD MTTR priority shifts resolution timeframes Experience working with time-series or operational data from observability platforms or monitoring systems Experience working with databases such as MongoDB and cloud-native storage solutions in AWS e g S3 Redshift DynamoDB Design intuitive visually engaging reports and dashboards that highlight key performance drivers and guide operational decisions Experience with validating and auditing data pipelines to ensure data integrity and accuracy Experience performing exploratory data analysis EDA to identify trends anomalies and actionable insights within alert and incident data Excellent organizational skills with the ability to manage multiple complex projects in a quick- paced dynamic environment Self-motivated detail-oriented and able to deliver high-quality outcomes under tight deadlines Ability to combine and interpret structured and semi-structured datasets including ServiceNow Strong communication and presentation skills to collaborate with stakeholders including senior leaders e g Sr Directors VPs Demonstrated ability to influence and build relationships with cross-functional teams and business partners Nice to Have Background in AIOps SRE DevOps or infrastructure analytics Experience working with ServiceNow particularly with incident change and CMDB tables Familiarity with Python or R for scripting or exploratory analysis Exposure to cloud platforms like AWS for data workflows or dashboard deployment Understanding of monitoring tools such as Prometheus New Relic or Splunk Basic understanding of data science artificial intelligence machine learning concepts and predictive analytics Experience with benchmarking platform maturity cost savings or process optimization metrics Ability to support POCs vendor evaluations and internal solution comparisons using data-driven analysis Experience working with telemetry from media or streaming systems and QoS QoE indicator Comcast is an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work Most sales positions are eligible for a Commission under the terms of an applicable plan while most non-sales positions are eligible for a Bonus Additionally Comcast provides best-in-class Benefits to eligible employees We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your reality - to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the compensation and benefits summary on our careers site for more details Education Bachelor s Degree While possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Relevant Work Experience 2-5 Years

📌 Data Analyst 2 (Tamil Nadu)
🏢 Comcast
📍 Tamil Nadu