At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally We champion an inclusive and diverse culture representative of the communities in which we live and serve And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester With 498 million in total funding a valuation of more than 10 Billion and a ranking of 16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization These principles drive us to make the impossible possible QUICK Focus Accountability Speed Talkdesker Focus Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others Accountability Hold self and others accountable to meet commitments and drive results Accept responsibility for successes and failures Speed Execute with agility and urgency Act promptly decisively and without delay Make good and timely decisions that keep the organization moving forward Talkdesker YOU We are looking for an engineer to focus on Developer Experience and who can help us design build and maintain high-performance scalable and reliable services As Talkdesk provides a Contact Center service we play a very critical role in our Customer s business operations and therefore need to provide a highly available and fault tolerant service We believe in a DevOps philosophy where every engineering team at Talkdesk should be responsible for the software they build and deploy and SREs play a critical role in ensuring that the teams have the tools practices and expertise to make that happen in a blame free culture Our mission is to improve developers experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient To help with this we are building our own internal PaaS using the latest technologies like Kubernetes Prometheus Kotlin and others This platform is an important pillar in Talkdesk s engineering effort and helps us deliver better faster and more reliable solutions for our customers Responsibilities Ensure high availability performance and scalability of mission-critical systems and services Lead the design and implementation of resilient and fault-tolerant infrastructure Drive incident response root cause analysis and postmortem culture Mentor others in incident practices Write and maintain operational documentation runbooks and architecture diagrams Drive and promote protocols on production readiness and operational excellence Own and evolve infrastructure automation using Terraform or similar tools to remove as much as possible any human intervention Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions Build internal platforms tools and frameworks to improve developer productivity and service reliability Work closely with software engineers platform teams and product managers to align on company goals Coach and up-skill other engineering team members Plan for growth of Talkdesk s infrastructure Skills and Qualifications 8-12 years in SRE DevOps or related infrastructure-focused roles Understand large-scale complex systems from a reliability perspective Design implement and maintain processes and tools Passion for producing clean standards-compliant secure code Bringing a developer mindset and applying it to infrastructure Strong experience with Linux Unix systems Deep experience with Kubernetes Deep experience with tools like Terraform Ansible Helm Strong coding skills in scripts for automating the execution of certain tasks with a programming language like Python Bash or any other scripting language Experience with at least one relational and non-relational databases ex PostgreSQL MySQL MongoDB Redis ElasticSearch Ability to identify time consuming and error prone manual tasks and then build leverage tooling to automate them Ability to identify root causes of instability in a large-scale distributed system across stacks Experience leading high-severity incident responses and postmortems Nice to haves Pluses Experience with cloud-based solutions such as Amazon AWS Google Cloud or Microsoft Azure Experience supporting scalable DBs like PostgreSQL or MongoDB in production Understanding of cost Work Environment and Physical Requirements Primarily office-environment work extended periods of sitting or standing computer-based work Limited lifting and equipment usage limited to computer-related equipment keyboards mouse etc The Talkdesk story hinges on empathy and acceptance It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status

📌 Staff Site Reliability Engineer (Karnataka)
🏢 Talkdesk
📍 Karnataka