Customer Interaction Handling inbound or outbound calls from customers providing support resolving issues or delivering information Problem Resolution Assisting customers by troubleshooting issues answering queries and resolving complaints all while maintaining a qualified tone Product Knowledge Having in-depth knowledge of the company s products services and policies to provide accurate information and help customers effectively Data Entry Documentation Updating customer information and logging calls or interactions in the system making sure all details are recorded for follow-up or future reference Sales or Up-selling if applicable In some voice process roles there may be an expectation to cross-sell or upsell products services during calls depending on the company s needs Performance Metrics Meeting targets related to call resolution time customer satisfaction scores and other KPIs Key Performance Indicators Skills Required Communication Skills Clear concise communication with a focus on active listening and understanding the customer s needs Problem-Solving The ability to think on your feet and resolve issues efficiently Patience and Empathy Remaining calm under pressure especially when dealing with frustrated customers Multitasking Managing calls while using a computer to update records or check information Types of Voice Processes Inbound Process Dealing with incoming calls from customers for inquiries support or troubleshooting Outbound Process Making calls to customers for surveys sales promotions or service follow-ups Job Types Full-time Fresher Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Schedule Day shift Fixed shift Morning shift Rotational shift Supplemental Pay Performance bonus Quarterly bonus Yearly bonus Work Location In person Speak with the employer 91 (phone hidden)

📌 Fresher Job Opening- Female Executive Voice Process In Day Shift (Tamil Nadu)
🏢 BDreamz Global Solutions
📍 Tamil Nadu