Work Location - Hyderabad - Medchal Department Service Operations Reports To Service - Head Job Profile Job Profile Oversee day-to-day service operation for the entire western region manpower allocation coordination with R D and plant for timely resolution of customer queries and complaints RCA service campaigns warranty claims and service reports Key Responsibilities 1 Service Operations Performance Oversee service branches and ensure smooth operations Monitor KPIs such as turnaround time service quality and customer feedback Implement process improvements to enhance efficiency 2 Customer Satisfaction Relationship Management Ensure high-quality service delivery and resolve escalated customer complaints Develop customer engagement strategies to improve retention Conduct service audits and implement corrective actions 3 Team Leadership Development Lead mentor and train service managers technicians Conduct performance evaluations and set improvement goals Foster a team-oriented work environment to boost productivity 4 Compliance Reporting Ensure adherence to company policies safety regulations and industry standards Prepare monthly reports on service performance and customer satisfaction Coordinate with cross-functional teams sales marketing and technical support 5 Business Growth Strategy Identify opportunities for service expansion and revenue growth Collaborate with dealerships to enhance service offerings Implement cost-effective solutions to optimize operations Job Types Full-time Permanent Pay 40 000 00 - 60 000 00 per month Benefits Health insurance Leave encashment Provident Fund Schedule Day shift Morning shift Supplemental Pay Yearly bonus Work Location In person