Company Description Third Bridge is a market-leading investment research firm We provide private equity firms hedge funds and strategy consultants with the information that they need to understand the value of their investment opportunities We provide integrated solutions for the world s top investors and business leaders to help them make smarter and faster decisions No other company in the world provides the same holistic investment offering our superpower is the combination of human insights and unique investor-led content with a global expert network We serve over 1 000 investment firms offering clients 24 7 coverage through our team of 1 500 employees located across eleven offices Our vision for delivering deep insight and unbiased market intelligence has evolved into a business with a range of complementary services eleven offices across three continents and a global client base Whether it is facilitating a private conversation with an industry veteran moderating a dialogue between experts and investors or extracting insights from within the supply chain of a poorly documented industry we are on our clients side helping them to make informed investment decisions Position Overview You will be managing relationships with new existing and tenured Consultants Experts using our Internal tools You will have to comply with strict Compliance procedures GDPR and PII to ensure the highest quality of response and resolution whilst collaborating with other Customer Care and Network Management Team members across the globe Responsibilities In this role you will act as a mediator between Third Bridge and external experts through Managing specialist relationships to effectively provide their services to clients Resolving and addressing customer questions and complaints provide appropriate solutions and alternatives within a timely manner follow up to ensure resolution Ensure data is up to date and accurate Ensure positive experience for our internal external stakeholders Answer and respond to queries through various forms of communication e g phone and email Listen and respond to internal external stakeholder needs feedback and concerns Ensure smooth handover between internal departments and teams where needed Work in a cooperative environment to meet and exceed assigned goals Qualifications A successful candidate will have 1 years relevant administrative and or customer service experience Excellent interpersonal written and verbal over the phone communication skills Ability to handle stringent deadlines multi-tasking Ability to cultivate and manage robust relationships with senior executives Adept at conflict management and resolution Flexibility in time management particularly when working across international time zones and working hours Motivated self-starter organized detailed-oriented and ability to work independently Additional Information How will you be rewarded Competitive Compensation Enjoy a market-competitive salary reflective of your skills and experience Time Off Benefit from 18 days of paid time off PTO 8 fixed holidays 1 floating holiday and 8 casual leaves PTO increases with tenure Learning Development Receive a personal development reimbursement yearly for customised learning programs Additionally a dedicated budget supports studies and job-related qualifications Health Well-being Access private medical insurance maternity benefits and engage in various events promoting mental health Life Cover Automatically enrolled in Life Insurance cover from your date of hire providing coverage 4x the annual CTC Flexibility Embrace our work-from-anywhere policy hybrid work options and enjoy Winter Fridays Fun at Work Unwind in our breakout area with games like foosball Table Tennis and PlayStation5 Recognition Rewards Earn points through our colleague-to-colleague recognition program redeemable for hotels gift cards charity donations and more Snacks Refreshments Stay energised with daily snacks tea and coffee provided CSR Days Contribute to social responsibility with 2 CSR days annually - take time off to volunteer Equal Opportunity Employer Third Bridge is proud to foster diversity and inclusion All qualified applicants will be considered without regard to race color religion sex national origin disability veteran status or any other status protected under local laws The successful candidate must by the start of the employment have permission to work in the country they are applying We know that to be truly innovative we need to have a diverse team around us That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer If you are not 100 sure if you are right for the role please apply anyway and we will be happy to consider your application