Key Responsibilities Assist international airline customers with queries related to reservations bookings cancellations refunds and general inquiries Handle customer complaints and provide timely resolutions Process customer requests via chat and email Ensure adherence to quality standards and airline policies Work efficiently in a quick-paced customer-centric environment Educational Experience Requirements Bachelor s Degree or Undergraduate dropouts Candidates with a minimum of 6 months in BPO Excellent written and spoken English Proficiency in computer applications Typing speed accuracy required Willingness to work in a 24 7 rotational shift environment including night shifts 5 days working 2 rotational offs Job Type Full-time Pay 25 000 00 - 35 000 00 per month Benefits Provident Fund Experience Customer service 1 year Required Language English Required Shift availability Night Shift Required Overnight Shift Required Day Shift Required Work Location In person Speak with the employer 91 (phone hidden)