Job Title Customer Support Executive International Voice Process Company Alorica Location RMZ Eco Space Pritech Park Bellandur Bangalore Work Timing US Shifts Reports To Team Manager Education Minimum 10 2 years of formal education Experience Open to both Freshers Experienced Candidates About Alorica- Alorica is a global leader in Customer Experience CX solutions and Business Process Outsourcing BPO offering services such as customer support and digital transformation - We proudly serve Fortune 1000 companies across diverse industries - At Alorica we believe in being connected bold relentless and true Position Overview- As a Customer Experience Agent CEA you will be the first point of contact for customers providing assistance and information regarding products and services - Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving - primarily over the phone - Key Responsibilities- Answer customer inquiries related to products services pricing and company policies- Resolve customer issues and complaints with appropriate solutions- Explain product features benefits and availability- Handle customer orders billing and payment transactions- Update and maintain customer account information- Assist with returns and service exchanges- Escalate complex issues to supervisors or specialized departments- Maintain accurate records of customer interactions- Ensure a positive and professional attitude at all times- Collaborate with internal teams to ensure smooth service Key Skills Competencies- Good spoken English Neutral or Reduced MTI RTI - Solid reading comprehension- Critical thinking and problem-solving skills- Empathy and patience- Service-oriented mindset- Flexibility and adaptability- Basic computer and desktop navigation skills- Accountability and ownership- Team coordination and collaboration Salary Package- For FreshersCTC - 3 20 000 per annumTake-Home Approx - 22 000 month- For Experienced CandidatesCTC Up to - 3 50 000 per annumTake-Home Approx - 25 000 monthPerks -Nigh shift allowance 200 Per day Need to clock in minimum 2hrs from 12 00AM to 6 00 AM only then candidate will be eligible for Night Shift allowance -Variable Pay -Joining Bonus of 10 000 post completing 90 Days -One way cab facility from 8 00 PM to 8 00 AM Why Join Alorica - Be part of a global leader in CX and digital transformation- Work in a dynamic inclusive and growth-focused environment- Opportunity to build a long-term career in a high-demand industry- Continuous learning and professional development- Join a team that s connected bold relentless and true ref updazz com