Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Cross Technology Managed Services Engineer L2 at NTT DATA you will play an essential role in maintaining our clients IT infrastructure and systems Your expertise will help keep everything running smoothly by proactively monitoring identifying investigating and resolving technical incidents and problems You ll be the go-to person to restore services and ensure our clients satisfaction Your typical day involves managing work queues addressing incidents and requests within agreed SLAs and updating tickets with the actions taken By identifying analysing and logging issues before they escalate you ll be instrumental in maintaining service quality You ll also collaborate closely with other teams and clients to provide second-level support ensuring seamless communication and efficient problem resolution You will execute changes meticulously understanding and mitigating risks and contribute to the change management process with detailed documentation Your role includes auditing incident and request tickets for quality recommending improvements and identifying tasks for automation to enhance efficiency Additionally you ll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary Working within our diverse and inclusive setting you ll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers Your responsibility also extends to contributing to various projects ensuring that all changes are approved and maintaining a positive outlook even in high-pressure situations To thrive in this role you need to have Moderate-level experience in managed services roles handling cross-technology infrastructure Knowledge of ticketing tools preferably ServiceNow Familiarity with ITIL processes and experience working with vendors and third parties Proficiency in planning activities and projects taking changing circumstances into account Ability to work longer hours when necessary and adapt to changing circumstances with ease Proven ability to communicate effectively and work across different cultures and social groups Positive outlook and ability to work well under pressure Commitment to placing clients at the forefront of all interactions understanding their requirements and ensuring a positive experience Bachelor s degree in IT Computing or equivalent work experience Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please