About us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online We re combining decades of industry experience with modern technology to build a global platform built on trust and transparency About the Role We re looking for a friendly and detail-oriented person to support our customers and sales team You ll chat with customers help them choose the right products manage orders and ensure they have a smooth experience with us What You ll Do Live Chat Support Answer customer questions quickly and clearly Communicate in professional English Sales Support Share product information to help customers make the right choices Work closely with the sales team CRM Data Entry Update customer details in our system Keep records of customer chats and activity Order Support Help process orders and coordinate with internal teams Keep customers informed on their order status Handling Issues Resolve customer concerns politely and efficiently Escalate issues when necessary Reporting Prepare basic reports on chats and sales support Share suggestions to improve customer service Process Improvement Identify areas for better service and workflow What We re Looking For Graduate in any stream 1 year of experience in customer or sales support experience in tech IT is a plus Strong English communication skills spoken and written Comfortable with CRM tools Microsoft Office and AI tools Organised team-oriented and multitasking skills Customer-focused with a problem-solving attitude What You ll Get Competitive salary Performance-based bonuses Career growth opportunities Training and development support If you love helping customers and want to grow with a rapid-paced global company we d love to hear from you Apply now to join the GEMGEM team Job Types Full-time Permanent Pay 180 000 00 - 450 000 00 per year Language English Preferred Hindi Preferred Work Location In person

📌 Customer Support Associate (Gujarat)
🏢 GEMGEM
📍 Gujarat