At ABB we help industries outrun - leaner and cleaner Here progress is an expectation - for you your team and the world As a global market leader we ll give you what you need to make it happen It won t always be easy growing takes grit But at ABB you ll never run alone Run what runs the world This role sits within ABB s Robotics business a leading global robotics company We re entering an exciting new chapter as we ve announced the plan for SoftBank Group to acquire ABB Robotics SoftBank is a globally recognized technology group and investor operator focused on AI robotics and next-generation computing By joining us now you ll be part of a pioneering team shaping the future of robotics working alongside world-class experts in a rapid-moving innovation-driven environment This Position reports to Service Manager Your role and responsibilities In this role you will have the opportunity to be responsible for sales Of ABB Robots and Systems covering markets Of National Capital Region North East Of India Kolkata UP Bihar and Other parts Of North India in accordance with strategy Achieve both qualitative and quantitative sales targets in a profitable way order growth revenues profitability market share and customer satisfaction Build long term customer relationships and manage resolution to specific customer needs and issues Identify and dop sales opportunities The work model for the role is Li onsite This role is contributing to the Robotics Discrete Automation in Bangalore India You will be mainly accountable for Handle order booking factory ordering material follow up dispatches warranty order management including backlog reverse logistics and ensure timely RDN closure Drive revenue assurance through invoicing follow up meeting revenue budgets and Say to Do Ratio manage reimbursements re exports and maintain key business parameters OCF NWC EBITA WIP as per targets Oversee service inventory across warehouses improve inventory turns manage decentralization of stores and support spare parts availability for operations Coordinate with cross functional teams FES Finance SCM GBS for SEZ documentation approvals receivables supplier management and cost optimization initiatives aligned with global targets Lead operational projects ensure compliance with ISO requirements manage case resolution processes and support continuous improvement in efficiency and customer satisfaction Qualifications for the role Bachelor s degree in Engineering Robotics Commerce or a related field Minimum 10 years of experience in Customer Service or Operations preferably within the robotics industry Proven expertise in SAP mandatory and other operational tools with strong knowledge of CRM and back office functions Demonstrated ability to manage large business operations over 15 MUSD and wide geographic scope at country level Strong techno commercial knowledge with clarity on commercial terms and experience in running administrative office projects Proficiency in digital platforms Excel data analysis and customer service tools ability to adapt to new technologies Excellent communication presentation and analytical skills with assertive yet professional customer facing capability Independent proactive and resilient in high pressure situations with relevant experience in robotics customer service and sales More about us ABB Robotics Discrete Automation Business area provides robotics and machine and factory automation including products software solutions and services Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders www abb com robotics We value people from different backgrounds Could this be your story Apply today or visit www abb com to read more about us and learn about the impact of our solutions across the globe Fraud Warning Any genuine offer from ABB will always be preceded by a formal application and interview process We never ask for money from job applicants For current open positions you can visit our career website https global abb group en careers and apply Please refer to detailed recruitment fraud caution notice using the link https global abb group en careers how-to-apply fraud-warning

📌 Service Operations Manager (Karnataka)
🏢 ABB
📍 Karnataka