Zonal Manager Location Bangalore Experience Up to 3 years in Operations Growth roles Mobility E-commerce Logistics or Digital-first businesses preferred Language Proficiency in English Kannada required About Namma Yatri Namma Yatri powered by Moving Tech Innovations Pvt Ltd is India s largest community-driven zero-commission ride-hailing movement empowering drivers and delivering affordable reliable rides for millions of customers With 6 lakh drivers 1 3 crore customers and over 11 crore rides completed Namma Yatri is not just an app - it is a movement to make mobility open fair and transparent Our zero-commission model ensures that drivers retain 100 of their earnings while customers enjoy affordable reliable and trusted rides By working hand-in-hand with governments cooperatives and local communities we are shaping the future of mobility in India - one that is sustainable inclusive and community-driven Namma Yatri has disrupted the ride-hailing industry by pioneering a driver-first approach and introducing a Mobility-as-a-Software MaaS model Through a fixed subscription fee for drivers direct driver-to-driver payments and complete transparency the platform created an ecosystem where drivers are true entrepreneurs This model has been highly appreciated by driver communities and is now being emulated by other incumbents revitalizing an industry that had remained stagnant for decades Continuing this spirit of innovation Namma Yatri recently launched Namma Transit - a groundbreaking in-app feature that integrates Bengaluru s metro auto-rickshaws and cabs into a single real-time navigation platform Acting as a personal transit assistant Namma Transit provides door-to-door multimodal journey planning step-by-step guidance and real-time alerts making public transport smoother faster and more productive for commuters This marks a major step forward in advancing sustainable urban mobility by promoting seamless integration between public transport and shared mobility About the Role Namma Yatri is seeking a strategic and execution-driven City Manager to own and scale operations across Bangalore This role demands end-to-end city-level ownership including supply demand growth customer experience brand visibility government partnerships and cost optimization The Zonal Manager will be the key leader driving overall growth ensuring seamless execution and sustainable performance for the city Key Responsibilities City P L Ownership Own city-level business performance and ensure sustainable growth Profitability Efficiency Drive profitability through cost optimization and operational excellence Team Leadership Build lead and inspire a high-performing city team Performance Management Set clear goals track progress and deliver against targets Strategic Growth Develop and execute the city s long-term growth strategy Supply Demand Expansion Identify and implement opportunities to grow driver supply and customer base Retention Ensure strong customer and driver retention across the city Government Relations Build and maintain relationships with government authorities and unions Regulatory Compliance Ensure adherence to all city-level transport and operational regulations Representation Act as the face of Namma Yatri in city-level forums and stakeholder meetings Driver Rider Experience Deliver best-in-class engagement and satisfaction for both drivers and riders Issue Resolution Oversee and resolve escalated driver and customer concerns Brand Marketing Lead branding initiatives and city-level marketing activations Cross-Functional Collaboration Work with central teams to ensure seamless execution of initiatives Market Insights Provide local intelligence to inform product growth and business strategy City Expansion Lead the launch and growth in new parts of the Karnataka region Scalability Build and implement playbooks for rapid rollout across geographies Manage Airport Special Zone Manage end-to-end supply and demand generation for the Airport Special Zone ensuring optimal fleet availability and trip fulfillment through targeted onboarding and on-ground activation Good to Have Prior leadership experience in mobility logistics e-commerce or govtech Proven record of handling large teams and city-level P L Experience in government liaison regulatory compliance or community engagement Key Skills Qualities Strong business acumen with proven P L management skills Should have an MBA any specialization stream Strategic thinker with ability to translate plans into action Excellent people management and stakeholder management skills Strong negotiation communication and conflict resolution capabilities Data-driven approach with analytical problem-solving mindset Entrepreneurial drive hustle and ability to thrive in ambiguity Key KPIs City Growth Total rides conversion rates and city-wide retention metrics Financials City-level P L cost optimization and revenue growth Supply Health Active drivers availability acceptance rate Customer Experience Rider ratings NPS resolution time Brand Presence Awareness number of successful activations Team Performance Delivery against targets team engagement scores