Guest Relations Manager Bangalore We believe great beer brings people together and that starts with the people who make it While we re dedicated to brewing authentic true-to-style beers our real craft lies in creating connections Every pint we pour reflects the effort creativity and collaboration of a team that shares a common purpose to make every experience meaningful Our workplace is built on the same values that define our taprooms warmth inclusivity and a sense of belonging Here everyone has a voice and every idea matters Whether you re managing the floor leading a shift or stepping in to make a guest s day better you re part of something bigger a community built on respect passion and shared pride in what we do If you believe great things happen when people come together you ll feel right at home here So what s the gig At 2 Pints Brewing we re looking for a Guest Relations Manager who embodies hospitality empathy and the ability to create memorable experiences You ll be the warm welcome the calming presence and the friendly problem-solver who ensures every guest feels seen valued and taken care of From managing the front-of-house vibe to handling guest concerns with grace you ll set the gold standard for what thoughtful heartfelt service looks like at our taproom The good stuff you ll own Champion the guest experience Be the first point of contact and ensure every guest feels welcomed comfortable and cared for from the moment they walk in Set the tone for hospitality Maintain a warm approachable and positive presence that reflects the heart of the 2 Pints brand Handle guest concerns with composure Resolve issues quickly professionally and empathetically always aiming to turn a challenge into a positive memory Guide and uplift the front-of-house team Train motivate and inspire stewards hosts and servers to deliver consistently exceptional service Manage reservations and guest flow Optimize seating waitlists and table turns while maintaining a smooth and enjoyable guest journey Collaborate across teams Work closely with the bar kitchen and management teams to ensure seamless communication and unified execution Drive guest satisfaction metrics Track feedback analyse trends and implement improvements that elevate the overall guest experience Represent the brand on the floor Be the go-to person for guests during peak hours events and busy weekends If You Read This and Think That s Me We re On To Something 4-7 years of experience in guest relations hospitality or front-office leadership preferably in premium restaurants bars or hotels A natural people-person warm approachable intuitive and perceptive Proven experience managing guest interactions handling escalations and leading service teams Strong communication skills clear calm confident and empathetic under pressure Ability to manage dynamic floor environments with energy organisation and positivity Passionate about outstanding service great beer and building genuine human connections Flexible to work evenings weekends and high-volume service hours What s in it for you besides great beer At 2 Pints you ll get to Create moments that bring people back again and again Lead with emotional intelligence authenticity and genuine care Grow with a brand that s expanding and shaping new hospitality experiences Be part of a collaborative warm and inclusive team culture Enjoy the craft the beer the people the vibe and have fun doing it What s in it for you besides great beer At 2 Pints you ll get to Learn and grow fast You ll be hands-on in all aspects of restaurant management Work with heart not hierarchy We believe in teamwork trust and transparency Be part of something bigger Help build a culture and community that people love coming back to Develop your leadership skills You ll be mentored by experienced managers while preparing to lead your own outlet in the future Enjoy what you do We take our beer and our service seriously but not ourselves Before We Finish What Makes Us Us Craft Authenticity We pour craft and care into everything we brew no shortcuts no gimmicks just honest beer and respect for tradition Community Connection Because beer tastes better together We believe shared moments build stronger communities and better stories Warmth Openness Everyone s welcome at our table come as you are stay as long as you like and leave as friends Curiosity Curation Deep Research We geek out over the details from recipes to design to playlists Everything we do is curated with care and backed by genuine curiosity Ease Joy We take our beer seriously but never ourselves too seriously Good vibrations are non-negotiable If you ve read this far and found yourself nodding along we should probably be having this chat over a pint or two instead of a job post Drop us a line tell us a bit about yourself and let s see if we can build something great We promise we re friendlier than most interview panels and our onboarding includes actual beer hr 2pintsbrewing com Follow us on Instagram 2pintsbrewing Job Types Full-time Permanent Pay 500 000 00 - 600 000 00 per year Benefits Food provided Leave encashment Paid sick time Paid time off Provident Fund Education Bachelor s Preferred Work Location In person

📌 Guest Relations Manager (Karnataka)
🏢 2 Pints Brewing Taproom and Kitchen
📍 Karnataka