Position Overview Lenovo is seeking an experienced India Service Support Operations Manager to lead end-to-end service operations drive customer experience excellence and strengthen operational and financial performance This role requires strong analytical capability stakeholder collaboration and deep understanding of service operations Key Responsibilities Manage full lifecycle operations across Parts Field Service and Contact Center Analyze customer behavior KPIs and operational trends using data and AI-driven tools Develop targeted operation strategies to improve customer experience and OPEX efficiency Collaborate with AP Headquarters and regional leaders for forecasting performance tracking and workflow improvements Ensure adoption of standard processes reports and workflows across customer service and related domains Benchmark KPIs across regions identify improvement opportunities with cost-benefit and breakeven analysis Monitor financial metrics including cost per incident and cost per service order to ensure alignment with business goals Required Qualifications 10 years of total professional experience 4 years in service or customer experience roles service design process optimization service quality etc 2 years working with financial data P L OPEX operational costs Strong analytical metric-driven and results-oriented mindset Ability to work in a fast-paced workplace and manage multiple priorities High attention to detail with proven experience managing operations by the numbers Job Types Full-time Permanent Pay 2 500 000 00 - 3 000 000 00 per year Benefits Health insurance Paid sick time Provident Fund Work Location In person

📌 Service Operations Manager (Karnataka)
🏢 4 Bell Technology
📍 Karnataka