Front Office Associate - Roles and Responsibilities 1 Guest Services Welcome guests warmly upon arrival Assist with check-in and check-out procedures Provide information about hotel facilities services and local attractions Handle guest requests inquiries and provide prompt assistance 2 Front Desk Operations Manage room reservations cancellations and modifications Maintain accurate guest records and registration cards Allocate rooms and issue room keys Handle billing payments and prepare invoices 3 Communication Coordination Coordinate with housekeeping for room status updates Inform other departments about guest needs or special requests Answer phone calls and respond to emails professionally Maintain clear communication with supervisors and colleagues 4 Customer Service Problem Solving Address guest complaints or issues courteously Provide quick and effective solutions to ensure guest satisfaction Maintain a friendly and approachable attitude at all times 5 Administration Record Keeping Maintain daily reports such as occupancy arrivals departures and cash transactions Keep the front desk organized and presentable Follow hotel policies and standard operating procedures SOPs 6 Safety Security Ensure guest information confidentiality Follow emergency and safety procedures Monitor lobby activities and report any suspicious behavior 7 Use of Technology Operate the Property Management System PMS for check-in out and reservations Use telephone systems billing software and other front office equipment Update records accurately in the system 8 Professional Conduct Maintain grooming standards and a professional appearance Uphold hospitality service standards and hotel values Demonstrate good teamwork and cooperation Job Type Full time Pay 10 000 00 - 15 000 00 per month Benefits Paid time off Work Location In person

📌 Front Office Assistant (Hassan)
🏢 HOYSALA VILLAGE RESORT
📍 Hassan