At Zendesk we believe in creating exceptional customer experiences Our Agent Workspace Messaging team in Pune is at the forefront of this mission empowering businesses to deliver seamless best-in-class messaging for their users This role is a pivotal opportunity to contribute to a revamped customer messaging experience collaborating with globally distributed teams and cross-functional stakeholders You ll ensure timely project delivery uphold high code quality and mentor engineers to reach their full potential What You ll do As an Engineering Manager you will be a key leader in our Messaging product teams driving both people development and technical excellence o Lead Mentor Guide a team of 4-6 software engineers fostering a collaborative and high-performance culture Drive their career development growth and performance o Strategise Execute Partner with Engineering and Product leaders to define and deliver business and technology initiatives aligning with our long-term roadmap Oversee project delivery across globally dependent teams o Technical Leadership Promote operational excellence lead system design reviews and contribute to architectural decisions Drive Agile methodologies and continuous process improvement o Collaborate Serve as a key liaison partnering with Product Managers and communicating effectively with senior leadership and cross-functional teams What You ll Bring o 8 years in software engineering with 3 years in a technical leadership or management role o Proven ability to coach mentor hire and retain high-performing engineering talent o Solid communication collaboration and prioritization skills o Solid technical background in backend development e g Ruby on Rails Java Python and API design GraphQL REST o In-depth knowledge of distributed systems microservices architecture and cloud environments preferably AWS o Experience with large-scale cloud architecture in a SaaS environment o Strong understanding of SDLC Agile methodologies automated testing and CI CD practices Tech Stack You ll Oversee o Backend Java Ruby Python o Frontend React TypeScript o Data Messaging Kafka GraphQL gRPC o Cloud AWS RDS S3 EKS o Orchestration Kubernetes Spinnaker If you ve built large-scale cloud applications preferably in a SaaS environment and want to continue leading teams we d love to hear from you Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence AI or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster global diversity equity inclusion in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please click here Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to peopleandplaces zendesk com with your specific accommodation request