Role Overview The Service Captain oversees the entire service floor ensuring smooth operations excellent guest experience and coordination between the FOH team and kitchen They act as the floor-in-charge when the Manager is not present Key Responsibilities Supervise and manage the full service area during all shifts Lead Service Associates and Trainees assign tasks and ensure SOP compliance Step in for the Restaurant Floor Manager during absence handling escalations and shift decisions Coordinate closely with the kitchen and pass to ensure timely accurate order flow Maintain service quality table readiness cleanliness and stock of service supplies Handle guest queries complaints and special requests professionally Support POS operations billing and cash handling when required Train new staff and support performance improvement of the team Drive upselling of combos beverages add-ons and loyalty program awareness Requirements 1-2 years of experience in restaurant service leadership experience preferred Strong communication team management and guest-handling skills Good understanding of POS systems and service SOPs Ability to multitask and perform well in a fast-paced environment Work Conditions Rotational shifts including weekends and holidays Active fast-paced work environment requiring standing walking Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Advantages Food provided Paid time off Work Location In person

📌 F&b Service Captain (Kerala)
🏢 Food Culture
📍 Kerala