Senior Customer Support Associate Oracura Solutions Pvt Ltd About the Role Oracura Solutions is looking for a Senior Customer Support Associate who can deliver a smooth positive and professional experience to our customers This role focuses on clear communication timely resolution of queries and robust product understanding without technical troubleshooting Key Responsibilities Handle customer queries through phone email and chat with clarity and professionalism Provide accurate information and guidance on Oracura products Ensure timely follow-ups and case closures Record customer interactions and share insights for service improvement Support junior team members when required Requirements 3 years of experience in customer service support non-technical Excellent communication skills spoken and written Strong customer-first attitude and problem-solving ability Experience in a product-based company is preferred What We Offer Professional supportive work culture Growth-oriented environment Competitive compensation and performance benefits Job Type Full-time Pay 30 000 00 - 40 000 00 per month Benefits Provident Fund Ability to commute relocate Kharghar Navi Mumbai Maharashtra Reliably commute or planning to relocate before starting work Required Experience Customer service 3 years Required Work Location In person