Start your IT career with us Principal Architect ServiceNow With a global team of 5600 IT professionals DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions We work beyond global borders and push boundaries across all dimensions of logistics You can leave your mark shaping the technology backbone of the biggest logistics company of the world Our offices in Cyberjaya Prague and Chennai have earned GreatPlaceToWork certification reflecting our commitment to exceptional employee experiences Digitalization Simply delivered At IT Services we are passionate about technology Our team is continuously expanding No matter your level of proficiency you can always grow within our diverse environment DHL DHLITServices GreatPlace Grow together As a Principal ServiceNow Architect you will lead the design and implementation of advanced ServiceNow solutions focusing on the Customer Service Management CSM module Your expertise in UI Builder and performance optimization will be pivotal in delivering seamless high-performance user experiences that align with business objectives Key Responsibilities Architect Design Lead the end-to-end design and architecture of CSM solutions ensuring scalability performance and alignment with enterprise standards UI Builder Expertise Develop and optimize user interfaces using ServiceNow s UI Builder creating intuitive and responsive experiences Performance Optimization Conduct platform health checks performance tuning and optimization to ensure high availability and responsiveness Integration Leadership Oversee integrations with external systems using REST SOAP APIs IntegrationHub and MID Servers Governance Best Practices Establish and enforce coding standards best practices and platform governance to maintain solution integrity Mentorship Provide technical leadership and mentorship to development teams fostering a culture of continuous improvement Stakeholder Collaboration Work closely with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions This role offers an exciting chance to lead transformative projects within a dynamic team leveraging cutting-edge ServiceNow capabilities to enhance customer service operations Ready to embark on the journey Here s what we are looking for Experience Minimum of 15 years in IT with at least 10 years specializing in ServiceNow platform architecture and development Modules Expertise Deep expertise in ServiceNow modules including CSM ITSM ITOM HRSD and SecOps Technical Skills Proficiency in JavaScript Glide scripting UI Policies Business Rules Flow Designer and UI Builder Integration Knowledge Experience with integrations using REST SOAP APIs IntegrationHub and MID Servers Performance Tuning Proven track record in platform performance optimization and tuning Certifications ServiceNow Certified System Administrator CSA Certified Application Developer CAD Certified Implementation Specialist CIS in CSM and Certified Technical Architect CTA preferred Desirable Skills Experience with Agile methodologies and DevOps practices Familiarity with cloud platforms such as AWS Azure or GCP Strong communication and stakeholder management skills An array of benefits for you Hybrid work arrangements to balance in-office collaboration and home flexibility Annual Leave 42 days off apart from Public National Holidays Medical Insurance Self Spouse 2 children An option to opt for Voluntary Parental Insurance Parents Parent -in-laws at a nominal premium covering pre existing disease In House training programs professional and technical training certifications

📌 Principal Architect ( Service Now) (Madhya Pradesh)
🏢 Dhl
📍 Madhya Pradesh