Experience 1-3 YearsLocation Infinity Tower Opposite Railway Station SuratDepartment Customer Success Sales SupportEmployment Type Full-time About the Role We are looking for a proactive and customer-focused Renewal Executive to manage client renewals post-sales relationships and ensure the smooth continuation of subscriptions or service contracts The ideal candidate will have experience in account retention upselling and building long-term customer trust Key ResponsibilitiesManage the renewal cycle of existing customers to ensure timely contract or subscription renewals Build robust relationships with clients to understand their ongoing needs and ensure satisfaction with the product service Identify opportunities for upselling or cross-selling relevant plans or features Collaborate with internal teams Sales Customer Success Finance to ensure seamless post-sales support and issue resolution Maintain accurate records of renewal dates follow-ups and communication in CRM tools Work closely with customers to reduce churn and increase renewal rates Handle customer queries or complaints promptly to maintain a positive customer experience Prepare and share renewal quotations or invoices and track payments Provide periodic reports on renewal performance pipeline and retention metrics RequirementsBachelor s degree in Business Administration Marketing or a related field 1-3 years of experience in renewal management after-sales account management or customer success preferably in SaaS or product-based companies Strong communication negotiation and relationship-building skills Ability to handle multiple client accounts and meet deadlines Experience working with CRM tools e g HubSpot Zoho Salesforce etc Customer-centric mindset with a proactive approach to solving issues Why Join UsOpportunity to work in a fast-growing SaaS Product environment Performance-driven incentives and recognition Exposure to end-to-end customer lifecycle management