At Boeing we innovate and collaborate to make the world a better place We re committed to fostering an environment for every teammate that s welcoming respectful and inclusive with great opportunity for professional growth Find your future with us Overview Boeing is the world s largest aerospace company and a leading provider of commercial airplanes defense space and security systems and global services Building on a legacy of over a century of innovation and leadership Boeing continues to lead the way in technology and innovation customer delivery and investment in its people and future growth of aerospace In India Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years People at Boeing have been supporting mission readiness and modernization of India s defense forces and enabling connected safer and smarter flying experiences in the sky in the seas and in space Technology for today and tomorrow The Boeing India Engineering Technology Center BIETC in India is leveraging a diverse talented pool of 5 500 engineers technologists and innovators to drive growth and innovation in the global aerospace sector These engineers deliver cutting-edge R D innovation and high-quality engineering work in global markets in traditional and emerging areas leverage new-age technologies such as AI ML IIoT Cloud Model-Based Engineering and Additive Manufacturing to enhance quality safety and productivity for airline customers shaping the future of aerospace in India for India and the world People-driven culture At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work We also believe that collaboration frequent team engagements and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected No matter where or how our teammates work we are committed to positively shaping people s careers and being thoughtful about employee wellbeing At Boeing we are inclusive diverse and transformative With us you can create and contribute to what matters most in your career community country and world Join us in powering the progress of global aerospace Boeing is currently looking for a Field Service Representative to join their team in Gurgaon India Boeing is the world s largest aerospace company and leading manufacturer of commercial airplanes and defense space and security systems We are engineers and technicians Skilled scientists and thinkers Bold innovators and dreamers This Boeing Field Service Representative position is ideally suited to professionals with aviation industry experience looking for career growth enhancement and challenges within the aviation industry The chosen candidate will provide on-site company and remote representation and technical support to Boeing airline customers based in and transiting through New Delhi India The position will require Developing airline support strategies coordinating with senior leaders inside Boeing and the customer organizations Ensuring excellent relationships and initiating corrective action to ensure customer satisfaction with company products and services Provide airline operations support and contribute to the development of strategy and support plan Review maintenance engineering flight operations and performance data and research aircraft and fleet reliability issues Assist with developing solutions to airplane level technical problems and operational issues This position is expected to be 100 onsite with 25 Travel Position Responsibilities Utilize multi-disciplined airframe avionics structures technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems determining cause and developing and implementing corrective action Identify and evaluate customers business priorities and success criteria Contribute to the development of strategy and support plan to achieve customer s operational objectives Deploy and monitor support plan and act to meet performance objectives Understand customer expectations and assist the customer in interpreting and using technical support data and documents provide technical On-The-Job training and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds to achieve resolution of significant technical and operational issues Help implement aircraft entry into service plan Provide training and assistance with issues related to the maintenance operations troubleshooting fault rectification and deferring Minimum Equipment List MEL items for aircraft models new to the airline Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services Be comfortable presenting technical and non-technical information to internal and external leadership Work with teams as well as suppliers and Boeing home organizations to identify opportunities to leverage company products and services to meet customer specific requirements Provide visibility of significant customer in service problems and opportunities Identifies potential products and services offerings Occasional domestic and international travel is required Provides technical and operational guidance to customers Monitors fleet operational status and responds to customer requests Research company and customer data to resolve onsite technical issues Assist with developing solutions to technical and operational issues Assesses response effectiveness Serve as a customer advocate maintain a positive attitude in crisis environment and must have the ability to work independently with minimal supervision Provide excellent support at any hour any length of time i e on call 24 hours per day 7 days per week as the job requires and accept additional tasks and duties as assigned by the management Understands the customers requirements to ensure customized solution for aircraft in AOG situations Tracks progress of the solution and maintains company and customer situational awareness Provides follow-up with the customer to ensure solution was received and suitable Basic Qualifications Required Skills Experience Bachelor s or Master s Degree is required as BASIC QUALIFICATION Recent and preferably in-depth experience on 777 and or 787 and or 737NG MAX model aircraft in maintenance or Engineering roles Airframe and Powerplant licenses are desired Ability to identify technical issues and provide troubleshooting assistance to resolve technical issues on aircraft Good technical and soft skills with a high degree of both verbal and written communication to co-lead in a team environment A willingness to identify operational issues and provide research-oriented guidance to the airline staff and management able to provide local solutions Ability to prioritize and manage customer workload without supervision Ability to interact with all levels within airline management on technical issues Ability to work closely with Executives within the Boeing organizations and Customers in a consultative role Willingness to travel and support customers regionally and internationally An understanding that this position will encompass long work weeks with several telecoms occurring in the evenings and possibly weekend hours Propensity and capacity to co-lead and work in diverse teams Ability and willingness to lead various technical projects with our airline customers Typical Education Experience Education experience typically acquired through advanced education e g Bachelor FAA A P and typically 8 or more years related work experience or an equivalent combination of education and experience e g Master 7 years related work experience 12 years related work experience etc Relocation This position does offer relocation benefits Applications for this position will be accepted until Oct 08 2025 Export Control Requirements This is not an Export Control position Education Bachelor s Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility Visa Sponsorship Employer will not sponsor applicants for employment visa status Shift Not a Shift Worker India Equal Opportunity Employer We are an equal opportunity employer We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race color ethnicity religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military and veteran status or other characteristics covered by applicable law We have teams in more than 65 countries and each person plays a role in helping us become one of the world s most creative diverse and inclusive companies We are proud members of the Valuable 500 and welcome applications from candidates with disabilities Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process Accommodations may include but are not limited to conducting interviews in accessible locations that accommodate mobility needs encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews

📌 Field Service Representative (field Service) (Haryana)
🏢 Boeing
📍 Haryana