About the Role As a Consumer Experience Dentist you will play a pivotal role in shaping and monitoring the patient experience across all our clinics This is not a traditional clinical role it combines clinical expertise patient empathy and operational excellence You will ensure that patients receive world-class care teams follow consistent protocols and every clinic delivers on our brand promise This is a high-impact role requiring frequent clinic visits sharp observation structured reporting and collaboration with leadership to drive improvements Key Responsibilities 1 Patient Journey Audits Conduct regular clinic visits to observe and assess the complete patient journey from reception to consultation treatment explanation and follow-up Identify friction points lapses or inconsistencies in patient experience Perform spot checks on hospitality waiting time treatment clarity and transparency 2 Experience Strategy Process Optimization Develop frameworks to standardize consultation and patient care across all clinics Partner with operations to reduce friction and ensure seamless patient flow Suggest and implement improvements in patient communication hospitality and comfort 3 Data-Driven Insights Collect and analyze patient feedback during clinic visits Report recurring issues to leadership with actionable recommendations Track key experience metrics NPS patient satisfaction follow-up adherence Who You Are BDS MDS with 1-3 years of clinical experience Strong understanding of patient psychology communication and hospitality in healthcare Prior exposure to clinic operations consumer experience or quality audits is a plus Analytical and structured thinker who can convert observations into actionable insights Strong communication and influencing skills to coach doctors and staff effectively Willingness to travel frequently within Bangalore across all clinics If Interested share your CV to dr tahseen doc32 in Job Type Full time Pay 350 000 00 - 500 000 00 per year Work Location In person