MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training We work with children of all levels - from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success Our mission is to provide world-class coaching a supportive learning setting and a seamless experience for both students and parents Position Service Delivery Executive Department Service Delivery Team Location Bangalore Reports to Service Delivery Manager Admin Role Overview The Service Delivery Team ensures smooth execution of ongoing chess programs by acting as a bridge between parents coaches and management This role involves resolving parent queries monitoring coach performance and ensuring classes are delivered as per commitment Key Responsibilities Act as the first point of contact for existing parents regarding class schedules feedback or issues Monitor coaches attendance punctuality and adherence to schedules Track and resolve support tickets related to classes reschedules or technical issues Coordinate with coaches for replacements in case of absence or emergency Maintain high standards of service quality and ensure parent satisfaction Regularly update parents on their child s progress milestones and achievements Collect parent feedback and share insights with the management team Maintain accurate student records class schedules and issue logs Collaborate with the enrollment team to ensure a smooth handover from demo enrollment to regular classes Prepare weekly monthly reports on class delivery issues resolved and satisfaction levels Key Skills Competencies Strong communication and problem-solving skills Ability to handle parent escalations with empathy and professionalism Good organizational and multitasking abilities Proficiency in ticketing CRM tools and MS Office Google Suite A customer-first mindset with focus on retention and satisfaction 2 week off Job Types Full-time Permanent Fresher Pay 12 000 00 - 15 000 00 per month Work Location In person

📌 Service Delivery Executive (Karnataka)
🏢 Mindmentorz
📍 Karnataka