Company Description At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion or ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and business Freshworks makes it fast and easy for businesses to delight their customers and employees More than 50 000 companies use Freshworks SaaS to enable a better customer experience CX CRM and employee experience ITSM HRSM Headquartered in San Mateo California Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world Freshworks has received numerous accolades ranking 16 on the prestigious Forbes Cloud 100 and 22 on the Battery Ventures Glassdoor Best Places to Work lists IT at Freshworks is creating a Global OneIT culture - where we want people who want to work with users across the globe and make them successful Manage and maintain server infrastructure Windows Linux including hardware and operating systems Administer and troubleshoot virtualized environments e g VMware Hyper-V Monitor system performance and availability responding to alerts and resolving issues Implement and manage backup and disaster recovery solutions Manage and secure Azure Active Directory and identity management systems Automate routine tasks using scripting e g PowerShell Bash Graph API and Microsoft Power Applications Experience in Azure Okta SSO and provisioning mechanisms and RBAC Participate in infrastructure projects including planning implementation and documentation Collaborate with other IT teams to ensure seamless service delivery Provide technical support and guidance to end-users for infrastructure-related issues Document infrastructure configurations processes and procedures Stay updated with emerging technologies and best practices in infrastructure management Advanced Skillsets towards MDM both Intune and Jamf Pro - Package and Policy deployments Networking concepts Azure Virtual networking experience is an added advantage Experienced in IAM security concepts and Privileged identity management Qualifications Intermediate understanding of server operating systems Windows Server Linux distributions Familiarity with virtualization technologies VMware Hyper-V Azure VDIs Solid understanding of networking concepts TCP IP DNS DHCP VPN Experience with Azure Active Directory administration Basic scripting skills PowerShell Bash Knowledge of backup and recovery strategies Experience with monitoring tools incident management and change management Ability to troubleshoot and diagnose infrastructure-related issues Strong communication and teamwork skills Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer setting that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us

📌 Specialist - It Operations (Chennai)
🏢 FreshWorks
📍 Chennai