Role Overview The Operations Executive will act as the bridge between the company and franchise partners The role focuses on ensuring smooth onboarding training compliance with brand standards and ongoing operational support to drive franchise success Key Responsibilities Support franchise partners during pre-launch setup documentation machine procurement branding and store readiness Train franchise staff on SOPs service quality and technology platforms CRM app billing etc Conduct regular audits to ensure compliance with company standards and guidelines Track franchise KPIs revenue orders customer satisfaction etc and share performance reports Provide first-line support for operational queries and resolve partner escalations Coordinate with internal teams marketing finance supply chain to deliver consistent support Assist in implementing promotional campaigns and local marketing activities Identify operational gaps in franchise units and suggest improvements Maintain updated documentation checklists and reports for each franchise unit Ensure franchise partners follow cost control and inventory management guidelines Requirements Bachelor s degree in Business Operations or related field 1-3 years of experience in operations franchise management or service industry Strong communication and relationship management skills Proficiency in MS Office Excel and basic business software tools Ability to travel for audits training and franchise support visits Problem-solving mindset with attention to detail Preferred Experience in franchise-based businesses F B retail laundry or service sector Knowledge of CRM ERP tools and on-ground activation processes Job Type Full time Pay 17 330 82 - 22 624 09 per month Benefits Paid sick time Work Location In person