PURPOSE OVERALL RELEVANCE FOR THE ORGANISATION The Manager - GBS DTC Operations leads the end-to-end operational support for Direct to Consumer DTC channels including e-commerce and retail The role ensures seamless financial operations related to cash application payment reconciliation refund processes and customer transaction accuracy enabling a superior consumer experience and operational excellence This position drives operational efficiencies through standardization automation and continuous improvement across multiple digital channels aligning with business priorities customer expectations and market demands KEY RESPONSIBILITIES Oversee daily weekly and monthly reconciliation of DTC payments and ensure resolution of discrepancies across channels Lead refund and chargeback management processes ensuring accurate and timely execution Drive robust cash application processes specific to DTC revenue streams ensuring accurate application of consumer payments Establish a close partnership with e-commerce retail finance and technology teams to ensure seamless payment processing reporting and system integrations Act as a business partner to global and regional DTC finance teams to align on process improvements performance metrics and compliance Monitor and enhance the Unapplied Cash reporting specific to DTC transactions and drive solutions in partnership with customer experience teams Implement controls to minimize financial risks related to customer payments refunds fraud detection and settlement discrepancies Drive end-to-end process standardization automation and optimization aligned with GBS and DTC strategies Collaborate with Global Process Owners GPO to deploy technology solutions enhancing payment and reconciliation capabilities e g SAP CFIN digital wallets Provide expertise in digital payment landscapes fintech solutions and emerging technologies to enhance operational workflows Own performance updates and operational health metrics KPIs OKRs for DTC finance operations with data-driven action plans Lead process and system testing to ensure robust DTC transaction handling during new feature launches or payment provider integrations Ensure audit readiness internal controls and compliance with local and international finance regulations KNOWLEDGE SKILLS AND ABILITIES Strong financial and operational acumen in the DTC space e-commerce retail Deep understanding of payment gateways digital wallets and transaction ecosystems Experience in managing teams of 25 FTEs in a shared service or operational setup Expertise in SAP and related digital finance tools Strong cross-functional collaboration skills with digital finance technology and customer support teams Solid experience in continuous improvement methodologies Lean Six Sigma Analytical mindset with the ability to interpret data to drive decisions Strong problem-solving skills with a consumer-first approach Proficient in English with excellent communication skills suitable for global stakeholder interactions REQUISITE EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS University degree in Finance Commerce Business Administration or relevant fields 12 years of work experience in finance operations with a strong focus on DTC processes At least 5 years of specific experience in digital payments cash application and reconciliations in a DTC context Demonstrated experience in leading operations within a digitally enabled high-volume transaction setting AT ADIDAS WE HAVE A WINNING CULTURE BUT TO WIN PHYSICAL POWER IS NOT ENOUGH JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE THIS IS HOW WE WIN WHILE PLAYING FAIR COURAGE Speak up when you see an opportunity step up when you see a need OWNERSHIP Pick up the ball Be proactive take responsibility and follow-through INNOVATION Elevate to win Be curious test and learn new and better ways of doing things TEAMPLAY Win together Work collaboratively and cultivate a shared mindset INTEGRITY Play by the rules Hold yourself and others accountable to our company s standards RESPECT Value all players Display empathy be inclusive and show dignity to all AT ADIDAS WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY EQUITY AND INCLUSION DEI INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE - CULTURE STARTS WITH PEOPLE IT STARTS WITH YOU - BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS JOB TITLE Manager Invoice-to-Cash BRAND LOCATION Chennai TEAM Finance STATE TN COUNTRY REGION IN CONTRACT TYPE Full time NUMBER 531898 DATE Aug 1 2025

📌 Manager Invoice-to-cash (Tamil Nadu)
🏢 Adidas
📍 Tamil Nadu